Lisette Ramirez
Brooklyn,NY
Summary
Highly efficient and motivated office professional. known for high productivity and efficient task completion. Skilled in calendar management, confidential document handling, and advanced Microsoft Office Suite use. Excel at communication, time management, and problem-solving to ensure smooth office operations and support executive needs effectively.
Overview
11
11
years of professional experience
Work History
Administrative Assistant II
Mount Sinai Hospital
New York, NY
04.2019 - Current
- Provide coverage to multiple providers, such as phone coverage, front desk, scheduling appointments, appointment confirmation, diagnostic testing, and referrals.
- Schedule business, personal, and weekend events according to departmental needs and personal requests.
- Physician calendar management for meetings and travel.
- Submit travel requests and reimbursements when needed.
- Heavy phone volume, 10-20 calls per hour.
- Obtain insurance authorizations as required.
- Process/update HIPAA-related paperwork and other institutional forms, as necessary.
- Follow HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
- Review the patient's medical and health history to determine pre-admission testing.
- Code information from physicians about procedures performed.
- Responsible for clearing patients, reviewing medical evaluations, and pre-op testing.
- Facilitate daily interaction between patients and hospital staff, coordinating special events for patients and families, and providing educational materials and emotional guidance.
- Establish a strong work network by building professional relationships with physicians, and fellow employees.
- Support office staff by processing correspondence, documents, and reports.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Associate Banker Teller
JP Morgan Chase
New York , NY
10.2016 - 04.2019
- Engaging the client by welcoming them with a warm, friendly smile and pleasant demeanor, using the client's name whenever possible, and thanking them for doing business with Chase.
- Help build relationships with customers by connecting them with team members who can help them address their financial needs.
- Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
- Help customers understand our latest technology banking products and proactively help them access that technology via multiple self-service ways.
- Responsible for ordering and shipping currency for the branch.
- Balanced daily cash deposits and vault inventory with a zero error rate.
Sales Associate/ Cashier team lead
Ben Sherman
11.2013 - 06.2016
- Keep up with fluctuating supply and demand.
- Manage retail staff, including cashiers and people working on the floor.
- Help retail staff achieve the sales target set.
- Remain agentive in an often busy environment.
- Kept track of UPT, ADT, and conversion.
- Coach, counsel, and train employees.
- Handle customer questions, complaints, and issues.
- Handle store operations in the absence of the supervisor.
- Assisted with training new cashiers and customer service team members to increase the speed of onboarding.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Mass Communications
Medgar Evers College
Brooklyn, NY06.2014
Skills
- Fluent in Spanish
- Type 45wpm
- Extensive knowledge of MS Office/Outlook
- Team Player
- Strong leadership skills
- Highly motivated
- Excellent communication skills
- Work well in both a team setting and individually
- Vast experience with Cerner
- Vast experience with EPIC EMR
- Calendar Management
References
References available upon request.
Timeline
Administrative Assistant II
Mount Sinai Hospital
04.2019 - Current
Associate Banker Teller
JP Morgan Chase
10.2016 - 04.2019
Sales Associate/ Cashier team lead
Ben Sherman
11.2013 - 06.2016
Associate of Arts - Mass Communications
Medgar Evers College
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