Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisette Reyes

Houston,TX

Summary

An experienced bilingual legal assistant skilled in Personal Injury Law, with more than 3 years in legal administration from initial client intake to managing clients file.

Overview

11
11
years of professional experience

Work History

Receptionist/ Intake Specialist/Legal Assistant

The Law Office Of Carlie E. Young
03.2021 - Current
  • Managed Multi-line telephone lines, set appointments for new/ existing clients, take case information from clients, medical providers and insurance companies
  • Kept clients informed by maintaining contact, and communicated case progress
  • Helped clients with property damage / total loss payments on their vehicles
  • Communicated frequently with clients and medical providers to obtain new treatment updates & relevant case information
  • Completed intake assessment forms and filed clients' charts.
  • Attended case reviews and provided feedback on client progress.
  • Sent out the proper LOP's, LOR's, and other important documentation in a timely manner.

MANAGER

IE Solutions
12.2015 - 02.2021
  • Attend all calls, at a high call volume pace
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Input all orders, time records, customer information, into a excel spreadsheet, word document, etc
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Working at a fast pace, to make sure every call that comes in is answered, & every caller is satis ed and taken care of
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees.

MANAGER

Chuck E Cheese
03.2012 - 03.2019
  • Resolve customer complaints regarding sales and service
  • Make sure every customer that came in, leaves happy
  • Work on budgets, for all sales in company
  • Data entry, schedules, day to day schedule.

Education

No Degree -

UNIVERSITY OF HOUSTON
Houston, TX

High School Diploma -

ELSIK HIGH SCHOOL
Houston, TX
05.2014

Skills

  • Microsoft Word, Excel, & Powerpoint
  • Time Management
  • Team Work Skills
  • Technical Skills
  • Multitasker
  • Mail Handling
  • Appointment Booking
  • Customer and Client Relations
  • Calendar Management
  • Multi-Line Telephone Systems

Timeline

Receptionist/ Intake Specialist/Legal Assistant

The Law Office Of Carlie E. Young
03.2021 - Current

MANAGER

IE Solutions
12.2015 - 02.2021

MANAGER

Chuck E Cheese
03.2012 - 03.2019

No Degree -

UNIVERSITY OF HOUSTON

High School Diploma -

ELSIK HIGH SCHOOL

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Lisette Reyes