Lisette Rodriguez
Milpitas,CA
Summary
Dynamic manager with a proven track record at Smart & Final Extra, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and strategic planning, achieving departmental goals. Skilled in staff training and development, fostering strong relationships with customers and suppliers to drive performance and engagement.
Overview
6
6
years of professional experience
Work History
Manager
Smart & Final Extra
02.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Milpitas High
Milpitas, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Goal setting
- Relationship building
- Marketing
Timeline
Manager
Smart & Final Extra
02.2019 - Current
Milpitas High
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