Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Lisette Roman

Warwick ,NY

Summary

Dynamic leader with a proven track record at Metro PCSInc, excelling in team leadership and operations management. Mastered the art of enhancing customer satisfaction and resolving staff conflicts, significantly boosting team performance through strategic planning and effective communication. Skilled in cross-functional teamwork and problem-solving, adept at driving project success and staff development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Metro PCSInc
09.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Bachelor Of Computer Science - Computer And Information Systems

Monroe College, Bronx, NY
06.2005

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Staff Development
  • Business Planning
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Adaptability and Flexibility
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Staff Training
  • Scheduling and Coordinating
  • Goal Setting
  • MS Office
  • Good Judgment
  • Process Improvement
  • Active Listening
  • Self Motivation
  • Conflict Resolution
  • Schedule oversight
  • Emergency Response

Accomplishments

  • Bilingual in Spanish
  • Microsoft excel
  • Willing and able to serve alcoholic beverages
  • Able to work with animals and around other allergens products.
  • Lift ability up to 250 pounds.

Certification

CPR Certified

Languages

English and Spanish
Professional Working

Timeline

Manager - Metro PCSInc
09.2017 - Current
Monroe College - Bachelor Of Computer Science, Computer And Information Systems

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Lisette Roman