Lisette Roman-Gardner
Spring Hill,FL
Summary
Productive administrative support worker with excellent verbal communication skills, recordkeeping and schedule coordination skills. Organized in nature, skills in prioritizing tasks and excellent time management. Focused and prepared for daily requirements with excellent problem solving skills. Great customer service skills.
Overview
16
16
years of professional experience
Work History
Receptionist
Fence Pro
01.2023 - Current
- Answer phone calls and answer questions from potential customers.
- Handle complaints and questions, and re-direct calls to other team members.
- Act as first point of contact and set appointments for prospective clients.
- Receive in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
School Office Clerk
JCPS-Hazelwood Elementary
08.2020 - 08.2022
- Organize, create and manage school records, student documentation and administrative communications physically and electronically.
- Maintain daily attendance record of students in school.
- Meet with attendance team on how we can help students and parents with their attendance needs.
- Answer phone calls in a professional matter and help others with their needs.
- Respond to student and parent inquiries regarding any issues they might have.
- Recognize issues prior to escalation and try to solve them in an effective resolution.
- Organize, review and process reports for state reporting.
- Process student registrations and withdrawals.
- Translate in English and Spanish
Bilingual Intermediate Office Assistant
LBUSD - Herrera Elementary
09.2007 - 01.2020
- Input daily attendance information into office database.
- Called parents and guardians to inquire about late or truant students.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Organized, reviewed and processed reports for state reporting.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Maintained physical and electronic student files.
- Helped parents complete applications and navigate admissions procedures.
- Processed student registrations and withdrawals.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Administered medications and first aid to students.
- Maintained up to date on laws regarding foster and homeless laws.
Education
Insurance
Central Insurance School
St. Petersburg, FLSecretarial Studies And Office Administration
Reading Senior High School
Reading, PA06.1988
Skills
- Filing and Recordkeeping skills
- 50 WPM typing speed
- Word/Excel and Powerpoint
- Office equipment operations
- Detail-oriented
- Good listening and communication skills
- Translation English and Spanish
- Customer Service
Timeline
Receptionist
Fence Pro
01.2023 - Current
School Office Clerk
JCPS-Hazelwood Elementary
08.2020 - 08.2022
Bilingual Intermediate Office Assistant
LBUSD - Herrera Elementary
09.2007 - 01.2020
Insurance
Central Insurance School
Secretarial Studies And Office Administration
Reading Senior High School
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