Dynamic professional with extensive experience at Santander Consumer USA, specializing in customer relationship development, and risk identification. Achievements include driving operational efficiency and enhancing client satisfaction through strategic contract analysis, and tailored engagement strategies. Recognized for fostering collaboration and delivering successful outcomes in high-pressure environments. Committed to further enhancing customer experiences and operational effectiveness while embracing new challenges.
• Enhanced sales potential by identifying customer needs.
• Examined current operational policies and procedures.
• Assessed service level agreements established by the partnership.
• Checked contracts for correctness before approval.
• Maintained adherence to all applicable legal regulations.
• Coordinated dialogue between internal teams and external collaborators.
• Maintained relationships with key stakeholders such as investors, partners, government agencies.
• Directed control environments to bolster operational risk management.
• Conducted activities to minimize company's risk exposure through root cause analysis.
• Established robust working connections with colleagues and business associates.
• Managed virtual teams and collaborated with remote clients.
• Conducted comprehensive root-cause analysis to identify key issues.
• Conducted audits on subsidiaries to safeguard financial interests of shareholders and potential investors.
• Enhanced data access and storage functionality for superior analytics performance.
• Analyzed data to determine underlying issues.
• Managed healthcare services for a disabled parent during COVID-19.
• Applied fresh dressings, bandages, and binders to ensure proper healing.
• Managed emergency scheduling challenges, ensuring timely resolution.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Provided emotional support to clients during difficult times.
• Reduced costs by 30% and department performance by 20% through effective coordination of developer efforts.
• Utilized ATS to maintain precise records.
• Led complete project implementation lifecycle, covering planning to deployment stages.
• Developed SOPs to enhance HR operations.
• Led HR technology initiatives from conception to execution, optimizing system performance by 30%.
• Recruited candidates across Business Development, Technology, Engineering, Education and Asset Management.
• Facilitated clear and impactful communication between unit staff and organizational leadership.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Supervised comprehensive execution of tasks handled by a large group comprising 13,000 personnel.
• Oversaw large-scale projects to implement innovative systems and tools.
• Assessed reports, records, and directives to gather necessary planning data.
• Organized monthly meetings to develop business plans and conduct workshops.
• Formulated and executed business strategies to attain company goals.
• Reviewed completed work to verify consistency, quality, and conformance.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Managed crisis situations, implementing contingency plans to minimize impact on operations.
• Resolved customer inquiries and complaints requiring management-level escalation.
Customer Relationship Development
Customer Engagement Strategies
Contract Analysis
Operational Adherence
Risk Identification Skills
Quantitative Analysis
Team Onboarding
Effective Stakeholder Communication
Effective Problem Resolution
Audit Oversight
Performance Monitoring of SLAs
Client Retention Management
Operational Risk Analysis
Project Oversight
Effective Team Leadership
Compliance Management