Lisette Sanchez

• Facilitate program placement of clients seeking treatment for substance use disorder
• Conduct triage screening for detox and admissions from outside hospital and referring partners
• Follow up on recommendation of treatment through assessment and level of care
• Manage treatment placement in all programs, organizational census and Women Program waiting list, schedule outpatient program and referrals for case management activates for central intake walks-ins
• Built strong relationships with referring providers through regular communication updates on shared cases.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Explained treatment choices to patients and helped determine best options.
• Managed approximately 30 incoming calls emails per day from hospitals, courts.

• Provide emergency response services and case management to victims of human trafficking, including conducting intake, developing a safety plan, addressing basic needs, linking to medical care and counseling and developing and implementing a service plan
• Assist in the development of group therapy programming in local county jails and provide staff support for 24-hour emergency hotline
• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
• Developed strong cooperative relationships with coworkers and managers.
• Collected, arranged, and input information into database system.

• Ensured that on an annual basis, each eligible individual’s needs are assessed, and an Individual Service Plan (ISP) is developed utilizing person centered planning strategies
• Assist in the implementation of that plan and provide linkage and coordination of support and services in doing so
• Additionally, In the Service Coordinator roll helped and guidance to individuals and families on topics such as Social Security benefits, guardianship, Medicaid, Home and Community Based Waivers and waiting lists, to name a few
• Develop, review and revise, at least annually, an Individual Service Plan (ISP) that identifies outcomes that are important to and for individuals and their family Encourage self-determination and self-advocacy to enable individuals to effectively indicate their own interests, desires, rights and needs
• Assist individuals in choosing providers, ensuring free choice of provider
• Establish and maintain contact with all team members – individual, natural supports, providers, etc., in order to ensure that desired outcomes identified in the ISP are met
• Complete individualized continuous reviews to ensure that ISPs are developed and implemented
• Assisted clients home staff in behavioral training and documentation of behavior and medication records
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Designed program implementation and maintenance plan.
• Managed 20 calls and emails with staff and State Service Coordinator, family members

Functions as primary supervisor for group homes ensured that staff provided services to clients in accordance with their job description; observed and coached staff provided services to assure continuity of care & coordination of services

• Ensured through regular monitoring & supervision that client records were completed as per program requirements
• Reviewed & approved all staff time sheets & travel expense reports; developed, approvals, & post staff work schedules & assignment/ task
• Reviewed Developed new appropriate crisis intervention with behavioral clients and course of action & activates roster; completed annual performance evaluations, initiated any needed corrective action
• In absence of staff, provides or arranges for needed client services; implemented on call roster and policy for nurses and house managers
• Created job position for on call crisis calls & staff call offs; provided back-up on call services to other residential program managers as needed/scheduled
• Developed policies & procedures based on Ohio MHAS standards in preparation for possible survey & assures that service delivery complies with all applicable standards
• Developed & implemented of Quality Improvement plans; assists & participates in interview process to replace staff; assures for continued training & development of staff in areas of need, (i.e., skill teaching, crisis intervention
• Managed 10 to incoming calls and emails