Summary
Overview
Work History
Skills
Timeline
Generic

Lisette Santoyo

Irvine,CA

Summary

Knowledgeable and dedicated professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success

Overview

11
11
years of professional experience

Work History

Customer Service

Cyrex Laboratories
01.2022 - Current
  • Provided outstanding customer service.
  • Displayed exceptional communication skills.
  • Resolved issues and maintained customer service standards.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined procedures for improved efficiency for customer service duties for the team.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.

Sales Associate / Customer Service

Nordstrom
08.2021 - 01.2022
  • Working in fast paced environment while engaging with customers and giving them astounding customer service and education on products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.

Sales Associate/Customer Service

Nordstrom Rack
11.2020 - 08.2021
  • Working in fast-paced environment while multitasking
  • Assisting with merchandising
  • Providing customer service
  • Completed sales transactions and order pick ups
  • Received All-Star within three months of working
  • Engaged with customers to effectively build rapport and lasting relationships
  • Helped customers locate products and checked store systems for merchandise at other sites
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Increased sales by offering advice on purchases and promoting additional products
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Solved customer challenges by offering relevant products and services
  • Organized racks and shelves to maintain store visual appeal.

Customer Service Rep

Farmers Insurance
02.2015 - 10.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with minimal wait times
  • Processed customer premium payments to simplify customer payment process
  • Answered multi-line phone systems and transferred callers to appropriate departments or staff members.

Sales Coordinator

International Data Supply
01.2015 - 02.2015
  • Compiled client profiles and entered information into operating system
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales
  • Prepared pricing strategies for current customers to enhance sales and increase profitability
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Improved productivity by increasing customer feedback and maintaining long-term business goals
  • Assisted customers with sales needs such as inventory and shipping questions
  • Received and organized vendor samples for use by sales team
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.

Sales Coordinator/Customer Service

Alandale Insurance
04.2013 - 01.2015
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
  • Calculated quotes and educated potential clients on insurance options
  • Reported policy changes and company conditions affecting customer satisfaction
  • Provided primary customer support to internal and external customers
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts
  • Verified and updated customer contact details to build and maintain an accurate customer database
  • Maintained current product knowledge to meet customer needs and increase sales
  • Encouraged policyholders to submit referrals to increase client base
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified department
  • Responded to customer requests for products, services and company information
  • Processed customer premium payments to simplify customer payment process
  • Followed up with customers about resolved issues to maintain high standards of service
  • Responding proactively and positively to rapid change
  • Promptly responded to inquiries and requests from prospective customers
  • Assisted coworkers and staff members with special tasks on a daily basis
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Answered multi-line phone systems and transferred callers to appropriate departments or staff members
  • Managed filing system, entered data and completed other clerical tasks
  • Composed and proofread memos, letters and reports to verify error-free communication.

Skills

  • Inbound and Outbound Calling
  • Good listening skills
  • Creative problem solving
  • Administrative support
  • Complaint resolution
  • Multi-line phone proficiency
  • Project planning
  • Microsoft applications proficiency

Timeline

Customer Service

Cyrex Laboratories
01.2022 - Current

Sales Associate / Customer Service

Nordstrom
08.2021 - 01.2022

Sales Associate/Customer Service

Nordstrom Rack
11.2020 - 08.2021

Customer Service Rep

Farmers Insurance
02.2015 - 10.2016

Sales Coordinator

International Data Supply
01.2015 - 02.2015

Sales Coordinator/Customer Service

Alandale Insurance
04.2013 - 01.2015

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Lisette Santoyo