Lisette Smith
Sumner,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Market Manager for Alma Farmers Market (Volunteer)
Gratiot Chamber of Commerce
09.2023 - Current
- I manage vendor fees
- Vendor registration
- Facebook for updated weekly vendor roster
- Plan events for the season
- Manage vendor attendance
- Increased market share by identifying and capitalizing on emerging market trends.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Enhanced product offerings by collaborating with cross-functional teams to identify gaps in the market.
Fund Development Coordinator
Mid Michigan Big Brothers Big Sisters
12.2022 - Current
- Maintain community relationships
- Assisted in organizing events in 5 counties
- Tracked and analyzed fundraising data, identifying trends and areas for improvement.
- Recruited trained, and supervised volunteers to support fundraising initiatives and events.
- Developed creative marketing materials to promote giving opportunities among targeted audiences.
- Planned special events such as galas or auctions to raise funds while promoting the organization''s mission within the community.
- Secured in-kind donations from local businesses for event promotions or auction items, enhancing overall fundraising results without increasing expenses.
- Meet with students for special projects
- Plan annual events such as golf outing and Gala
- Maintained accurate donor records, ensuring timely acknowledgment of gifts and donations.
- Streamlined donation processing procedures, reducing administrative costs and improving efficiency.
- Maximized corporate sponsorship opportunities by identifying potential partners and developing tailored pitches.
CSR - Customer Service Representative
State Road Animal Hospital
08.2020 - Current
- Keeping track of doctors schedules
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Provided primary customer support to internal and external customers.
- Restraining when necessary
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Cashier/Customer Service
Family Farm and Home
01.2020 - 08.2020
- Operating POS, customer service, stocking inventory, inventory tracking, sales associate
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Managing load schedules, load crew, greenhouse duties
Bonnie Plant Farm
02.2012 - 06.2018
- Maintaining plant growth
- Seed planting
- Managing load crew and itemizing lists of products to go on each truck
- Delivering plants to local retail customers
Commissioned Sales Associate
Cavender's Boot City
06.2014 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Customer Service/Tech Rep for events
Karman Inc
10.2012 - 12.2014
- Sales and Brand representative for Stetson and Roper for large events
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
- Managed inventory to provide customers with access to products in high demand.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Managing daily sales at the event
- Expanded retail network by identifying potential locations, analyzing demographics, and negotiating lease agreements.
- Tracking inventory at shows
- Increased product exposure by negotiating prime shelf placements in retail stores.
- Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Owner and operator
Back In The Saddle Consingment
03.2012 - 05.2014
- Operating everyday duties, keeping track of consigner sales, website, customer service, social media
Sales Associate
Ways of the West
06.2003 - 08.2011
- Took orders for merchandise, customer service, maintained store appearance, maintained product knowledge
Customer Service Representative
Graiot County Community Mental Health
02.2004 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained and implemented HIPPA regulations
- Updated Client records
Education
Business management -
Mid Michigan Community College
Mount Pleasant, MI06.2006
Some College in Agriculture Science -
Lansing Community College
Lansing, MI05.2005
High School Diploma -
Breckenridge High School
Breckenridge, MI06.2000
Skills
- Triage
- Research
- Agriculture
- Farming
- POS
- Experience with children
- Experience working with students
- Fundraising
- Management
- New product launch
- Client Relations
- Sales operations
- CRM Management
- Pricing strategy
- Promotional planning
- Schedule Coordination
- Time Management
- Relationship Building
- Promotional sales events
- Document Management
- Sales process
- Networking Events
Additional Information
I have been in the 4-H world since I was a child, I showed horses, sheep and cattle at Gratiot County Fair For Youth. For the duration of one fair season I was a paid employee through the fair as a helper to Tasha Holly ( many years ago) I was also a judge and superintendent for still exhibits. Currently have my own hobby farm where I grow vegetables and flowers for the farmers market.
References
Dan Manley
Previous Mid Michigan Big Brothers Big Sisters Director
989-331-4097
Jessica Keifer
Regional Manager for O'Brien Group
State Road Animal Hospital
989-944-3429
Sara Piaskowski
St. Louis Farmers Market Manager
734-249-3961
Timeline
Market Manager for Alma Farmers Market (Volunteer)
Gratiot Chamber of Commerce
09.2023 - Current
Fund Development Coordinator
Mid Michigan Big Brothers Big Sisters
12.2022 - Current
CSR - Customer Service Representative
State Road Animal Hospital
08.2020 - Current
Cashier/Customer Service
Family Farm and Home
01.2020 - 08.2020
Commissioned Sales Associate
Cavender's Boot City
06.2014 - 01.2017
Customer Service/Tech Rep for events
Karman Inc
10.2012 - 12.2014
Owner and operator
Back In The Saddle Consingment
03.2012 - 05.2014
Managing load schedules, load crew, greenhouse duties
Bonnie Plant Farm
02.2012 - 06.2018
Customer Service Representative
Graiot County Community Mental Health
02.2004 - 05.2010
Sales Associate
Ways of the West
06.2003 - 08.2011
Business management -
Mid Michigan Community College
Some College in Agriculture Science -
Lansing Community College
High School Diploma -
Breckenridge High School
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