Lisette Vazaldua
El Paso,TX
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Cashier/Lobby Attendant
Tacotote
11.2015 - 06.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from consumers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Representative
DialAmerica
06.2018 - 11.2018
- IB volume handling calls from prospective customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative
Dialamerica
06.2018 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mentor Leader
DialAmerica
11.2018 - 02.2019
- Improved performance by providing personalized guidance and setting attainable goals.
- Developed strong relationships through active listening and empathy, resulting in increased trust and communication.
- Enhanced mentoring program effectiveness by collaborating with fellow mentors to share best practices and resources.
- Empowered confidence by celebrating their achievements and encouraging a growth mindset.
Team Leader
DialAmerica
03.2019 - 09.2019
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Trainer
DialAmerica
09.2019 - 10.2021
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted assessments to identify gaps in knowledge and skills, informing future program development.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Training Manager
DialAmerica
10.2021 - 11.2022
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
Senior Team Leader
DialAmerica
11.2022 - Current
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Streamlined communication channels for improved cross-functional collaboration, resulting in better project outcomes.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX12.2019
Skills
- Bilingual (Spanish)
- Strategic Planning
- Performance Improvement
- Multitasking
- Supervision and leadership
- Team building
Accomplishments
Enterprise Winner in the Trainer Category
Enterprise Winner in the Training Manager Category
Enterprise Winner in the Sr. Team Leader Category
Timeline
Senior Team Leader
DialAmerica
11.2022 - Current
Training Manager
DialAmerica
10.2021 - 11.2022
Trainer
DialAmerica
09.2019 - 10.2021
Team Leader
DialAmerica
03.2019 - 09.2019
Mentor Leader
DialAmerica
11.2018 - 02.2019
Sales Representative
DialAmerica
06.2018 - 11.2018
Customer Service Representative
Dialamerica
06.2018 - 11.2018
Cashier/Lobby Attendant
Tacotote
11.2015 - 06.2018
Associate of Arts - Multidisciplinary Studies
El Paso Community College