Lisette Vera
Minute Suites
Ridgewood,NY
2
Languages
11
years of professional experience
Customer Relationship Management Professional experienced in enhancing customer experiences and streamlining operations. Delivered impactful solutions through problem-solving and team leadership, contributing to sales growth and customer loyalty. Focused on driving service delivery improvements and fostering collaboration to ensure project success.
Work History
LIQUOR CONSULTANT AND BEAUTY ASSISTANT
2 Years 4 Months- Assisted customers with product selection, enhancing shopping experience and driving sales.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Organized promotional displays, increasing visibility of featured products and boosting customer engagement.
- Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
- Monitored shelves for product freshness, minimizing waste through timely restocking practices.
- Processed cash and credit transactions efficiently, ensuring prompt service during peak hours.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained new associates on store policies, operational procedures, and customer service standards.
GUEST EXPERIENCE AGENT
3 Years 11 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed guest check-ins and check-outs, ensuring smooth operational flow.
- Assisted guests with inquiries, providing information on services and amenities.
- Operated booking systems, maintaining accurate reservations and schedules.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to resolve guest issues promptly and effectively.
- Delivered exceptional customer service through active listening skills and genuine empathy towards guests'' issues or concerns.
- Greeted guests upon arrival by providing a warm welcome.
- Maintained a high level of professionalism and discretion when dealing with guests.
- Created welcoming and a comfortable environment for guests.
- Assisted guests with a variety of services and local attraction information.
- Provided each guest with a list of resort's upcoming activities and events upon check-in to enhance stays.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Developed processes to streamline guest interaction workflows, increasing efficiency.
OFFICE WORKER AND PACKER ASSOCIATE
5 Years- Managed daily office operations, ensuring efficient workflow and adherence to procedures.
- Coordinated scheduling and logistics for internal meetings and client engagements.
- Maintained accurate records and files, enhancing information retrieval processes.
- Supported team members in administrative tasks, promoting collaboration and productivity.
- Utilize customer service skills, basic sales techniques, and product
knowledge to connect customers with the right product and drive
sales. - Build the bond between consumer and brand by providing superior
service and adapting brand stories to the retail setting. - Maintain knowledge of various packages and be available to
operate for regular distributions, perform shipping and receiving
duties, and build visual displays when necessary.
E-COMMERCE /SHOPPER
1 Year 10 Months- Coordinated inventory management, optimizing stock levels to reduce waste and enhance availability.
- Managed order fulfillment processes to ensure timely and accurate delivery of products.
- Implemented quality control measures to maintain high standards of product selection and presentation.
- Trained new team members on e-commerce platform operations and best practices for customer service.
- Oversaw daily operations, ensuring compliance with company policies and procedures in e-commerce transactions.
- Monitored inventory levels closely, placing timely orders with suppliers to avoid stockouts and lost sales opportunities.
- Package all the products like food items and doing inventory about
the items provided in the lists.
PACKAGING / INVENTORY / BAKING ASSITANT
1 Year 1 Month- Assisted in preparation and assembly of baked goods, ensuring consistency and adherence to recipes.
- Supported inventory management by tracking ingredient usage and coordinating restocking efforts.
- Maintained cleanliness and organization of workstations, complying with food safety standards.
- Collaborated with team members to streamline production processes for improved efficiency.
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
CUSTOMER SERVICE AND RETAIL STORE
1 Year 11 Months- Demonstrated self-motivation by completing tasks without supervision.
- Worked effectively in fast-paced environments.
- Worked independently on projects and collaborated effectively with team members.
- Proven ability to learn quickly and adapt to new situations.
- Utilize customer service skills, basic sales techniques, and product
knowledge to connect customers with the right product and drive
sales. Build the bond between consumer and brand by providing
superior service and adapting brand stories to the retail setting. - Maintain knowledge of various store accessories and cellphones
and be available to operate cash register for regular transactions,
perform shipping and receiving duties, and build visual displays
when necessary. - Serve as a product knowledge resource for consumers and entry
level associates. Seek educational opportunities to develop
advanced level or specialized knowledge about selling, the store
products, sales and service techniques.
Education
High School Diploma
Bachelor of Arts - Science
Skills
Problem solving
Bilingual Customer Service
Client relationships
Client engagement
Customer engagement
Operations analysis
Work planning
Retail operations oversight
Forecasting
Best practices
Operational analysis
Team management
Forecasting
Performance evaluation
Product development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
LIQUOR CONSULTANT AND BEAUTY ASSISTANT
International Shoppes
04.2024 - CurrentRead More
GUEST EXPERIENCE AGENT
Minute Suites
09.2022 - CurrentRead More
E-COMMERCE /SHOPPER
Whole Food Market
12.2020 - 10.2022Read More
OFFICE WORKER AND PACKER ASSOCIATE
Alle Processing
01.2018 - 01.2023Read More
PACKAGING / INVENTORY / BAKING ASSITANT
Momofuku Milk Bar Factory
11.2017 - 12.2018Read More
CUSTOMER SERVICE AND RETAIL STORE
T Mobileretailer
12.2015 - 11.2017Read More
International High School
High School Diploma
Read More
International Institute
Bachelor of Arts from Science
Read More