Lisette Zamora
Canby,OR
Summary
Customer-focused and results-driven professional with a strong understanding of retail operations, relationship building, and exceptional customer service. Experienced in identifying customer needs, recommending appropriate products and solutions, and delivering a positive customer experience while supporting sales and service goals. A collaborative team player with a proven ability to assist colleagues, resolve customer concerns, and maintain a professional, welcoming environment. Holds a Bachelor of Arts in Business Administration from Washington State University. Eager to begin a career in banking by contributing strong communication, problem-solving, and interpersonal skills while continuing to grow professionally and support the organization's commitment to outstanding customer service and financial success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Administrative Assistant
Rf Associates
Tigard, OR
02.2024 - 04.2026
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel to enhance visitor experience.
- Managed incoming calls, providing information and transferring callers to appropriate personnel to ensure effective communication.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings by sorting mail and preparing packages for shipping to ensure timely delivery.
- Oversaw database systems to ensure accurate and up-to-date customer contact information. containing customer contact information.
Seasonal Athlete Associate
Nike Company Store
Beaverton, OR
07.2024 - 10.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Cultivated customer relationships to foster loyalty and repeat business.
- Organized stockroom shelves by size, color, and style to enhance product accessibility.
- Restocked shelves to ensure sufficient inventory levels.
Bartender
The Lumberyard Timber
Pullman, WA
07.2022 - 04.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Balanced daily registers and generated sales reports to provide management with accurate financial insights.
- Planned and coordinated special events to attract new customers and increase overall bar revenue.
- Trained bar staff on precision pouring and waste reduction tactics to enhance cost control and minimize waste.
Education
Bachelor of Arts - Business Administration
Washington State University
Pullman, WASkills
- Point of Sale Operation
- Customer Service
- Customer Needs Assessment
- Merchandising Knowledge
- Inventory Management
- Data Management
- Excel
- Microsoft Applications
- Bilingual
- Time Management
- Policy compliance
- Teamwork and Collaboration
- Adaptability skills
- Reliable and Punctual
- Friendly and Outgoing
- Listening Skills
- Communication skills
Certification
- MAST Certification, Washington Online MAST Course
- BMC Certification, Bloomberg
- Food Handlers Card Certification, Washington State Food Worker Course
Timeline
Seasonal Athlete Associate
Nike Company Store
07.2024 - 10.2024
Administrative Assistant
Rf Associates
02.2024 - 04.2026
Bartender
The Lumberyard Timber
07.2022 - 04.2023
Bachelor of Arts - Business Administration
Washington State University