Jared Dailey

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Managed a demanding, dynamic schedule requiring rapid prioritization and consistent follow‑through.
• Maintained a dedicated, distraction‑free workspace to focus on high‑stakes tasks — mirroring remote call center discipline.
• Strengthened empathy, active listening, and real‑time problem‑solving through constant interaction and decision‑making.
• Career Gap Reframe

From 2021 to 2025, I served as the primary manager of a busy household — a role demanding time‑sensitive problem solving, empathetic communication, and the ability to stay organized. This period honed the exact skills The Hartford values: adaptability, empathy, multitasking, and maintaining a distraction‑free workspace. It was not a pause in growth — it was a different arena for developing the same competencies that make a Customer Service Representative excel.

• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Planned, scheduled, and delegated daily work to team of employees.
• Handled inbound customer calls and on‑site inquiries, clarifying needs and explaining solutions.
• Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
• Directed technicians and temporary staff to meet deadlines and quality standards.
• Navigated multiple programs to log work orders, update status, and ensure compliance.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
• Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
• Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
• Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
• Led crews to deliver high‑quality service and coached on effectively maintaining constant communication with customers.
• Documented service details accurately to support follow‑up and resolution.

• Provided direct customer assistance in‑store and through e‑services platforms.
• Coached employees on handling escalations professionally under time pressure.
• Monitored multiple operational processes to keep service smooth and compliant.
• Resolved conflicts among team members, fostering a positive work environment conducive to collaboration and communication.
• Championed store-wide sustainability initiatives by implementing eco-friendly practices within the department, such as reducing waste, recycling materials, and promoting resource conservation.
• Optimized productivity by closely monitoring employee performance and providing constructive feedback.
• Collaborated with other departments to facilitate seamless workflow transitions across various store functions for improved overall operational efficiency.

(Earlier roles in restoration, retail, and delivery further demonstrate consistent customer interaction, documentation accuracy, and adherence to process — all transferable to call center success.)