Lisette Quizhpilema
Orlando
Summary
Dedicated professional seeking to fulfill the role of Virtual Assistant position. To make entrepreneurs' lives easier through helping them with organization, scheduling, and administrative tasks. Practice creativity while bringing value to client's businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
United HealthCare
07.2023 - Current
- Schedule medical appointments and direct calls to member's providers, pharmacists, or advocates
- Inform members of important reminders and process bill payments
- Fax and mail updates and letters to claim/appeals addresses
- Communicate with members regarding their claims and plan benefits.
Speech Language Pathologist
Orange County Public Schools
01.2022 - 02.2023
- Based on the students' impairment, used helpful strategies & lesson plans to improve communication skills
- Wrote weekly reports of each student's progress, attendance, and record therapy data
- Attended staff meetings to discuss students' progress/goals with their legal guardians & service providers
- Worked from home, typing progress reports & updating information into students' academic accounts.
Guest Service Representative for the Neonatal Unit
Advent Health
06.2021 - 01.2022
- Collected medical insurance policies and identification cards from the patient
- Verbally informed patients about the hospital's policy and regulations for each consent form
- Disclosed information with registered nurses regarding the patients' reason for their visit
- Completed registering/updating the patients' information for their pre-registered accounts.
Administrative Assistant
Orchid Cove
06.2020 - 06.2021
- Sent updates to residents' family members regarding new information of the facility
- Answered direct calls from providers regarding patients' health insurance & claims questions
- Assist with patient/service providers concerns, including answering questions
- Maintained and filed provider records for each document/paperwork.
Education
Bachelor's Degree in Communication Sciences & Disorders -
University Of Central Florida
Associate's Degree in General Education -
Seminole State College
Skills
- Bilingual in English & Spanish
- Knowledge in Medical Terminology and Psychology
- Knowledge in Microsoft (Word, Outlook, Excel, Teams )
- Creativity with Content Creation
- Digital Advertising
- Interpersonal Communication
- Conflict Resolution
- Adaptability
- Communication and Accommodation to Customers needs
- Research Expertise
- Problem Solving and Critical Thinking
Certification
- State of Florida Department of Education/ Grades K-12 Speech Language Impaired, 07/2021
- Speech Language Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Advocate
United HealthCare
07.2023 - Current
Speech Language Pathologist
Orange County Public Schools
01.2022 - 02.2023
Guest Service Representative for the Neonatal Unit
Advent Health
06.2021 - 01.2022
Administrative Assistant
Orchid Cove
06.2020 - 06.2021
Bachelor's Degree in Communication Sciences & Disorders -
University Of Central Florida
Associate's Degree in General Education -
Seminole State College
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