Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

LISETTE SANTOS

Homestead,FL
LISETTE SANTOS

Summary

Results-driven Insurance and Fraud Specialist with 6+ years of experience in claims adjudication, fraud investigation, and risk mitigation. Licensed 6-20 All-Lines Adjuster with proven expertise in auto, property, and liability coverages. Adept at leading process improvements, mentoring teams, and delivering accurate, compliant claim resolutions. Bilingual in English and Spanish, with strong analytical, negotiation, and leadership skills.

Overview

7
years of professional experience
1
Certificate

Work History

Assurant

Fraud Triage Specialist
01.2021 - Current

Job overview

  • Serve as Subject Matter Expert (SME), mentoring team members and improving operational workflows.
  • Developed training materials and implemented tracking systems, reducing claim turnaround time.
  • Conducted complex fraud investigations, ensuring compliance and minimizing financial risk.

Simpson & Mena

Legal Assistant
01.2020 - 01.2021

Job overview

  • Achieved cost savings through successful subrogation and recovery efforts.
  • Managed legal documentation and supported litigation processes with accuracy and efficiency.

Krystal Care Restoration

Claims Adjuster / IICRC Certified Technician
01.2019 - 01.2020

Job overview

  • Negotiated settlements and streamlined workflows to enhance claims processing accuracy.
  • Mentored junior staff and implemented quality control measures for compliance.

Education

Keiser University
Miami, FL

Associate of Arts from Paralegal Studies
06-2027

South Dade Senior High School
Homestead

High School Diploma
06-2011

Skills

  • Claims Adjudication
  • Fraud Investigation
  • Risk Analysis
  • Regulatory Compliance
  • Leadership & Mentorship
  • Negotiation
  • Customer Relations
  • Process Improvement

Certification

  • Licensed 6-20 All-Lines Adjuster

Languages

English – Native
Spanish – Full Professional
Availability
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Timeline

Fraud Triage Specialist

Assurant
01.2021 - Current

Legal Assistant

Simpson & Mena
01.2020 - 01.2021

Claims Adjuster / IICRC Certified Technician

Krystal Care Restoration
01.2019 - 01.2020

Keiser University

Associate of Arts from Paralegal Studies

South Dade Senior High School

High School Diploma