Lish Nore
Nashville,TN
Summary
My career experiences have led me to pursue a career in healthcare. I have experience in direct patient care, billing and collections, scheduling, and management. My goal is to obtain employment within the healthcare industry while pursing my education in nursing.
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic and Uveitis Service Supervisor
Tennessee Retina
03.2025 - Current
- Supervised daily operations to ensure efficient patient flow and optimal service delivery.
- Trained and mentored staff on best practices for patient care and operational excellence.
- Implemented process improvements to enhance service quality and patient satisfaction.
- Coordinated scheduling and resource allocation to maximize team productivity and efficiency.
- Conducted performance evaluations, providing constructive feedback to promote professional growth.
- Developed training materials and programs to standardize procedures across service teams.
- Facilitated communication between departments to streamline patient services and enhance collaboration.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Completed bi-weekly payroll for 4 employees.
Lead Uveitis Coordinator
Tennessee Retina
08.2023 - Current
- Coordinated patient schedules to optimize workflow and reduce wait times.
- Implemented electronic health record updates, enhancing information accessibility for clinical staff.
- Streamlined communication between departments, improving collaboration on patient care initiatives.
- Trained new staff on office protocols and software systems, fostering a knowledgeable team environment.
- Analyzed workflow processes, identifying areas for improvement to increase operational efficiency.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Certified Ophthalmic Technician
Tennessee Retina
09.2017 - Current
- Conducted comprehensive eye examinations, ensuring accurate assessment of patients' ocular health.
- Assisted in the administration of diagnostic tests, including OCT and visual field testing.
- Managed patient flow and scheduling to optimize clinic efficiency and reduce wait times.
- Educated patients on eye care procedures, fostering understanding of treatment plans and aftercare instructions.
- Trained new technicians on equipment usage and best practices for patient interaction and care delivery.
- Mentored junior technicians, providing guidance on complex procedures and enhancing team performance through knowledge sharing.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
- Increased clinic efficiency by cross-training in administrative tasks, providing versatile support to team.
Certified Nursing Assistant
Woodland Oaks Nursing Home
03.2017 - 09.2017
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with multidisciplinary teams to create personalized care plans.
- Trained and mentored new nursing assistants, fostering skill development and teamwork.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Clinical Manager
Retina Associates of Kentucky’s
11.2015 - 08.2016
- Led clinical operations to enhance patient care and streamline workflow processes.
- Implemented quality improvement initiatives resulting in increased patient satisfaction and reduced wait times.
- Managed interdisciplinary teams, fostering collaboration to achieve operational goals and improve service delivery.
- Developed training programs for staff, enhancing skills in retinal diagnostics and treatment protocols.
- Monitored financial performance of clinical services, identifying cost-saving opportunities while maintaining high-quality care standards.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Ophthalmic Medical Technician
Retina Associates of Kentucky’s
10.2014 - 11.2015
- Performed comprehensive eye examinations to assess visual acuity and ocular health.
- Assisted in the administration of diagnostic tests, including tonometry and visual field assessments.
- Maintained accurate patient records and facilitated effective communication between patients and ophthalmologists.
- Trained junior staff on equipment usage and best practices for patient care protocols.
- Facilitated timely referrals to specialists when necessary for appropriate treatment of complex ocular conditions.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Medical Records Coordinator
Retina Associates of Kentucky
05.2013 - 10.2014
- Prepared medical charts prior to patient visit
- Managed the storage, logistics, and distribution of medical records in accordance with HIPPA regulations
- Maintained and organized incoming medical records from referring physicians
- Converted medical records from “paper” into electronic health records (EHR)
- Scheduled diagnostic testing and coordinated follow-up medical treatment for patients
Receptionist/Front Office Manager
Tri-State Ophthalmology
06.2008 - 05.2013
- Supervised three employees
- Coordinated schedules for front office employees and patients
- Managed patient insurance (e.g. obtained prior authorizations, updated information, billing of insurance, collected co-payments and deductibles from patients)
- Obtained and entered patient demographics into EHR
- Provided fill-in coverage for employees who were ill or on vacation
- Triaged calls from patients and referring physicians
Education
Phlebotomy - Phlebotomy
Ashland Community And Technical College
Ashland, KY01.2013
High School - undefined
Fairland High School
01.2008
CRNA - Nursing Education
Ashland Community And Technical College
Ashland, KY02-2017
Skills
- Management: managed 4 employees in a very busy medical/surgical ophthalmology practice
- Communication: obtained clinical history from patients, discussed treatment options, and obtained informed consent from patients
- Information technology: entered data from patient examination and testing into EHR; coordinated schedules for technicians, physicians, and patients in practice management software
- Multitasking: coordinated and prioritized multiple tasks while serving dual role as both office manager and scribe/ophthalmic technician
- Interpersonal: capable of working with, motivating, and managing technicians and scribes on a daily basis; developed rapport and relationships with patients and patient families
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Outstanding prioritization skills
- Scheduling expertise
- Microsoft outlook
- Critical thinking
- Multitasking and organization
- Training development aptitude
- Documentation
- Verbal and written communication
- Relationship building
- Task prioritization
- Medical terminology
- Administrative support
Certification
- Certified Ophthalmic Technician
- Certified Retina Technician
Languages
English
Timeline
Clinic and Uveitis Service Supervisor
Tennessee Retina
03.2025 - Current
Lead Uveitis Coordinator
Tennessee Retina
08.2023 - Current
Certified Ophthalmic Technician
Tennessee Retina
09.2017 - Current
Certified Nursing Assistant
Woodland Oaks Nursing Home
03.2017 - 09.2017
Clinical Manager
Retina Associates of Kentucky’s
11.2015 - 08.2016
Ophthalmic Medical Technician
Retina Associates of Kentucky’s
10.2014 - 11.2015
Medical Records Coordinator
Retina Associates of Kentucky
05.2013 - 10.2014
Receptionist/Front Office Manager
Tri-State Ophthalmology
06.2008 - 05.2013
High School - undefined
Fairland High School
Phlebotomy - Phlebotomy
Ashland Community And Technical College
CRNA - Nursing Education
Ashland Community And Technical College