Lisha DRAPE
Charlotte,NC
Summary
Results-oriented Business Analyst with more than 14 years of experience across the healthcare and life insurance industry. Talented in gathering, analyzing, and defining business requirements to understand operations, needs, and expectations. Accustomed to integrating new delivery systems and restructuring work in an increasingly complex work environment.
Overview
16
16
years of professional experience
Work History
Business Analyst
RGA / TAI
05.2019 - 11.2024
- Analyzed existing systems and processes to identify areas of improvement
- Managed multiple concurrent tasks in a fast-paced environment
- Collaborated with developers to ensure that product designs meet customer needs
- Conducted stakeholder interviews to gather requirements
- Built relationships with internal and external customers to ensure successful project outcomes
- Partnered with teams to guide quality and process improvements
- Produced comprehensive documents outlining the scope of work for projects
- Developed analytics to identify areas for improvement and change
- Managed support exceptions and escalations, creating new or refining existing business processes
Senior Retention Analyst
SCOR Global Life
12.2011 - 05.2019
- Direct operational management functions including month end and quarterly reporting, financial statements, financial forecasts, and budgets
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
- Identify Client reporting discrepancies and monitor new developments that affect reporting status
- Coordinate correspondence with clients between multiple lines of business
- Documented business processes and analyzed procedures to see that they would meet changing business needs
- Assist with data migration and testing
Healthcare Billing Specialist
HRA-Hospital Research & Analytics
02.2009 - 11.2011
- Assisted patients in understanding their insurance benefits, providing guidance on available financial assistance programs when needed.
- Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
- Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.
- Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.
Education
Associates Business Administration -
Kings College
Charlotte, NC08.1995
Skills
- Detailed-Oriented
- Business Process Improvement
- Pivot Tables
- Quality Assurance
- Multiple Task Management
- Operations Analysis
- Project management
- Business process improvement
- Workflow Analysis
- Quality assurance
- Database management
- Business process mapping
- Software development life cycle
- Test case scenarios / UAT testing
Timeline
Business Analyst
RGA / TAI
05.2019 - 11.2024
Senior Retention Analyst
SCOR Global Life
12.2011 - 05.2019
Healthcare Billing Specialist
HRA-Hospital Research & Analytics
02.2009 - 11.2011
Associates Business Administration -
Kings College
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