Lisha Jeffries
Florissant,MO
Summary
Adept at navigating complex customer service scenarios, I leveraged my problem-solving skills to enhance client satisfaction and efficiency. My calm, professional demeanor and collaborative approach have consistently resolved issues, driving positive outcomes and fostering customer loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Call Center Representative
SuperBrightLEDs
07.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
CustomerDirect
12.2017 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed different accounts
Front Desk Agent
Dave And Buster's
11.2014 - 10.2017
- Greet every guest that came into the establishment
- Answered all questions to guide the guests
- Handled payments both electronically and cash
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Drive-Thru Cashier
Rally's Checkers
09.2011 - 10.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
Associate of Arts - General Studies
St. Louis Community College-Florissant Valley
St Louis, MO05.2021
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Customer communications
- Call Control
- Answering questions
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Payment Processing
- Gathering information
- Calm disposition
- Account updating
- Cash Handling
- Logging call information
- Sales expertise
- Training experience
- Product Upselling
- Proficient in Microsoft software, NetSuite, and Magento
- Computer Skills
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Remote Office Availability
- LiveChat Messaging
- Multi-line phone talent
- Order Processing
- Order and Refund Processing
- Office equipment proficiency
Timeline
Call Center Representative
SuperBrightLEDs
07.2022 - Current
Customer Service Representative
CustomerDirect
12.2017 - 06.2022
Front Desk Agent
Dave And Buster's
11.2014 - 10.2017
Drive-Thru Cashier
Rally's Checkers
09.2011 - 10.2014
Associate of Arts - General Studies
St. Louis Community College-Florissant Valley