Lisha Pedroza
Phoenix,AZ
Summary
Results-driven Member Service Coordinator with solid background in coordinating and Customer Service. Possessing proven track record in effective scheduling, dispatching personnel, and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Smart and responsible liaison with strong interest in fostering communication and collaboration.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Safety Admin/ Fleet Management
Kinetics Systems
07.2023 - Current
- Adhering rigorously productivity benchmarks, optimal customer satisfaction was consistently ensured through efficient and effective service delivery
- Develop and meticulously maintain an extensive database, facilitating fleet management efforts
- Proactively anticipating companies fleet needs and delivering exceptional support played a pivotal role in elevating productivity levels and fostering long-term customer loyalty
- Serving as a key liaison between Enterprise and internal teams, seamless communication channels were prioritized, ensuring that all interactions were conducted smoothly and efficiently, thereby enhancing overall operational efficiency
- Assisting with terminations and PCNs with local union
- Time management skills to balance competing priorities
- Worked to ensure the fleet runs smoothly by coordinating maintenance, repairs, and driver schedules
- Coordinated with HR to obtain driver record checks on an annual basis and upon new hire
- Maintained records of the fleet, including vehicles, insurance, and compliance with regulations
- Played a critical role in the development and execution of company-wide safety initiatives, promoting a culture of responsibility and accountability among drivers.
- . Worked to ensure the fleet runs smoothly by coordinating maintenance, repairs, and driver schedules. Coordinated with HR to obtain driver record checks on an annual basis and upon new hire. Maintained records of the fleet, including vehicles, insurance, and compliance with regulations.
Client Relations Coordinator/ Claims
Oscar Health
10.2018 - 07.2023
- Providing direction and resources to members, our aim is to enhance their independence and ensure safety within our community
- Members are assisted with tasks such as determining insurance costs, learning about their health plan, and hiring care providers, all geared towards fostering health stability and peace of mind
- Essential member files and detailed contact notes with physicians and medical staff are established and maintained as per individual client needs
- Service management plans and other required documentation are meticulously implemented to monitor client progress and comply with program requirements, resulting in an impressive83% efficiency increase, thereby facilitating smoother operations, and enhancing overall resident care
- Participated in regular team meetings to discuss ongoing projects, share best practices, and strategize ways to enhance overall performance results consistently.
- Developed and executed targeted email campaigns to nurture existing client relationships and drive repeat business opportunities.
Customer Service Representative
Paychex
02.2016 - 10.2018
- Comprehensive training sessions were provided for new hires to ensure the consistent delivery of outstanding customer service
- Time management was independently handled, with tasks and documentation completed within identified timeframes
- Inventory levels were meticulously monitored, and coordination with suppliers was maintained to guarantee adequate stock availability for service requests
- Exceptional customer service was delivered to every customer through the utilization of extensive knowledge of products and services, creating welcoming and positive experiences across the board
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Online05-2025
GED -
MetroTech
Phoenix, AZ01.1996
Skills
- Excellent Customer Service
- Active Listening Skills
- Oral & Written Communication
- Technical Support
- Multi-tasking Abilities
- MAC OS
- Inbound & Outbound Calls
- CRM Systems
- Issue & Complaint Resolution
- Work Task Prioritization
- Data Entry & Maintenance
- Salesforce
- Windows10&11
- Sharepoint
- Zendesk
- Verbal Communication
- Grievance and appeals
- Vehicle inspection
- Empathy
- Fleet management
- Claims handling
- Scheduling
- Equipment procurement
Certification
- OSHA Certified
- First Aid Certification
- AZ Driver's License
Timeline
Safety Admin/ Fleet Management
Kinetics Systems
07.2023 - Current
Client Relations Coordinator/ Claims
Oscar Health
10.2018 - 07.2023
Customer Service Representative
Paychex
02.2016 - 10.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
GED -
MetroTech
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