Lisha Springer
Athens,AL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent patient care abilities; also the ability to handle challenging work situations, and excellent time management skills. Empathetic, effective and motivation combines extensive medical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for understanding patients, skilled with technical, clerical support.
Overview
19
19
years of professional experience
Work History
Medical Assistant
TLC Pediatrics
Athens, AL
10.2022 - 03.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Receptionist/Laboratory Technician
American Family Care, Inc
Athens, AL
01.2022 - 08.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Processed specimens following established protocols while adhering to strict safety standards.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to supervising staff.
Medical Records Clerk
The Surgery Center of Huntsville
Huntsville, AL
02.2020 - 03.2021
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Entered data into electronic health record systems.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Identified discrepancies between physical documentation and electronic health records.
- Conducted periodic audits of physical documentation versus electronic health records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Managed release of information requests and identified requestors as patient, relation or provider.
Assembler
Franke Contract Group
Fayetteville, TN
08.2019 - 11.2019
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Test assembled products for accuracy and functionality prior to final packaging.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Temporary Employee through Randstad - Fayetteville, TN.
Program Coordinator
Mtssoftwaresolutions
Shelbyville, TN
05.2019 - 07.2019
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Trained and supervised a team of 30 employees to promote satisfaction and serve as readily available resources for questions and concerns.
- Coordinated the activities and daily living needs for 25 Mentally disabled men.
Pre-Registration Representative
MedCo Services
Huntsville, AL
08.2018 - 01.2019
- Under direct supervision, performed task related t the Admission and Registration of patients for mammograms and bone density test
- Secured and verified patient's information per HIPPA policies
- Worked under contract, as scheduling for patients that lived in Utah
- Consistently met daily performance goals set by management team members.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Emergency Room Registration Clerk
Lincoln Medical Center
Fayetteville, TN
08.2017 - 04.2018
- Greeted patients and visitors, verified patient information, and collected copays.
- Entered data into electronic medical records system to ensure accuracy of patient information.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Answered incoming calls from patients seeking assistance with registration or billing inquiries.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Maintained confidentiality of all protected health information according to HIPAA regulations.
Sales Coach
Cabela's
Huntsville, AL
07.2016 - 08.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
Certified Pharmacy Technician
New Market Discount Drugs
New Market, AL
09.2010 - 06.2016
- CPht License number 10087122, Pharmacy Technician T32919
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Certified Nursing Assistant
Lincoln Care Center
Fayetteville, TN
06.2004 - 09.2010
- CNA License Number TN - 00106565
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
Education
GED -
Lincoln County Adult Education
Fayetteville, TN05-2003
Some College (No Degree) - Major: Nursing, Minor: Business Adminstration
J.F. Drake State Community And Technical College
Huntsville, ALSome College (No Degree) - Nursing Science
Calhoun Community College
Tanner, ALSkills
- Data Entry
- HIPAA Compliance
- Patient-Focused Care
- Payment Collection
- Patient Scheduling
- Phlebotomy
- Medical Billing
- Medical Terminology
- Vital Signs Monitoring
- Direct Patient Care
- Insurance Verification
References
References available upon request.
Timeline
Medical Assistant
TLC Pediatrics
10.2022 - 03.2023
Medical Receptionist/Laboratory Technician
American Family Care, Inc
01.2022 - 08.2022
Medical Records Clerk
The Surgery Center of Huntsville
02.2020 - 03.2021
Assembler
Franke Contract Group
08.2019 - 11.2019
Program Coordinator
Mtssoftwaresolutions
05.2019 - 07.2019
Pre-Registration Representative
MedCo Services
08.2018 - 01.2019
Emergency Room Registration Clerk
Lincoln Medical Center
08.2017 - 04.2018
Sales Coach
Cabela's
07.2016 - 08.2017
Certified Pharmacy Technician
New Market Discount Drugs
09.2010 - 06.2016
Certified Nursing Assistant
Lincoln Care Center
06.2004 - 09.2010
GED -
Lincoln County Adult Education
Some College (No Degree) - Major: Nursing, Minor: Business Adminstration
J.F. Drake State Community And Technical College
Some College (No Degree) - Nursing Science
Calhoun Community College
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