LiShai Shanks
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Pressed Juicery. Expert in staff management and employee motivation, adept at multitasking with keen attention to detail. Achieved significant improvements in operational efficiency by leveraging analytical thinking and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Supervisor
Pressed Juicery, Retail Shift Lead
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor
Holiday Inn Club Vacations Resort
04.2022 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Reservation Sales Agent
Best Western Hotels & Resorts
03.2021 - 04.2022
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
Sales Associate
JCPenney Department Store
01.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ03.2024
High School Diploma -
North Canyon High School
Phoenix, AZ05.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Inventory Oversight
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Analytical Thinking
Timeline
Supervisor
Pressed Juicery, Retail Shift Lead
07.2023 - Current
Supervisor
Holiday Inn Club Vacations Resort
04.2022 - 07.2023
Reservation Sales Agent
Best Western Hotels & Resorts
03.2021 - 04.2022
Sales Associate
JCPenney Department Store
01.2018 - 03.2021
Bachelor of Science - Accounting
Grand Canyon University
High School Diploma -
North Canyon High School
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