Summary
Overview
Work History
Education
Skills
Guard Card
Timeline
Hi, I’m

Lisher Anderson

Daly City,CA

Summary

Highly experienced Security professional with a proven track record in ensuring safety and maintaining order. Expertise in managing surveillance and access control, consistently contributing to creating a secure environment. Known for reliability and ability to work well within a team, adaptable and always focused on achieving optimal results. Approach every task with composure and efficiency, whether it's performing routine checks or handling emergency situations. Extensive experience in monitoring and securing premises, skilled in effective communication and quick decision-making to efficiently manage incidents and emergencies. Maintain a safe environment through diligent surveillance and proactive threat assessment throughout career.

Overview

22
years of professional experience

Work History

Andy's Town

Delivery Driver/Prep
05.2024 - 11.2024

Job overview

  • Delivered packages efficiently, ensuring timely arrivals and customer satisfaction
  • Maintained vehicle safety and cleanliness, reducing delivery delays
  • Collaborated with team to optimize delivery routes, enhancing operational efficiency
  • Delivered meals promptly and prepared ingredients efficiently, ensuring customer satisfaction and smooth kitchen operations at Andy's Town
  • Optimized delivery routes, reducing average delivery time, improving order accuracy, and increasing customer retention
  • Maintained meticulous food safety standards during prep work, contributing to Andy's Town's spotless health inspection record
  • Fostered strong teamwork between kitchen and delivery staff, streamlining the order fulfillment process and enhancing overall service quality
  • Proposed and implemented a new system for organizing delivery orders, significantly reducing errors and improving efficiency
  • Operated light trucks to deliver loads as far as 40 miles from home location.

U-Haul

Lead Customer Service Rep
01.2020 - 04.2024

Job overview

  • Lead customer service team to enhance satisfaction and retention through effective communication
  • Coordinate scheduling and logistics to optimize customer appointments and vehicle maintenance
  • Ensure vehicle readiness by conducting thorough inspections and addressing discrepancies promptly
  • Organize merchandise strategically to boost sales and improve customer shopping experience
  • Foster customer loyalty by providing expert service and resolving issues efficiently
  • Streamlined customer service processes, reducing refund requests and enhancing satisfaction through effective communication and negotiation strategies
  • Coordinated with multiple departments to facilitate special order requests and inter-location vehicle transfers, ensuring seamless customer experiences
  • Maintained rigorous vehicle inspection protocols, meticulously documenting discrepancies and managing maintenance schedules to ensure fleet reliability
  • Redesigned front-lane merchandise displays, implementing data-driven product placement strategies to boost impulse purchases and overall sales
  • Guided customers to services, maintaining over 90% satisfaction
  • Ensured 100% accuracy in payment processing and record-keeping
  • Kept work area safe and clean, enhancing operational efficiency

Sparky's Balloons

Delivery Driver
01.2022 - 12.2023

Job overview

  • Ensure safe vehicle operation, achieving over 95% customer satisfaction
  • Deliver and install balloons with perfect order accuracy
  • Efficiently load and unload materials, maintaining timely deliveries
  • Manage balloon inventory meticulously for accurate order fulfillment
  • Implement safety protocols, reducing incidents and boosting performance
  • Analyzed delivery patterns to identify areas for improvement
  • Utilized data-driven insights to optimize load distribution and enhance overall efficiency
  • Streamlined delivery processes, enhancing efficiency and consistently meeting customer expectations
  • Implemented route optimization techniques, resulting in reduced fuel costs
  • Maintained meticulous records of balloon inventory and delivery schedules
  • Developed a system for tracking order status, improving communication with customers
  • Proposed and implemented a new method for balloon arrangement during transport, minimizing damage and increasing customer satisfaction rates

Jiffy Lube

Courtesy Tech
01.2018 - 01.2019

Job overview

  • Performed essential vehicle maintenance tasks efficiently
  • Executed precise tire rotations, fluid top-offs, and oil changes, ensuring optimal vehicle performance and safety for customers
  • Maintained over 90% customer satisfaction through efficient service delivery and clear communication about vehicle maintenance needs

Landmark Event Staffing

Event Security Guard
01.2014 - 06.2018

Job overview

  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
  • Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.

Cypress Private Security

Security Guard Supervisor
01.2016 - 06.2018

Job overview

  • Led team to optimize workload, enhancing efficiency during peak hours
  • Supervised and motivated security staff, fostering skill development
  • Handled routine and emergency calls, ensuring swift response
  • Identified and resolved issues, implementing effective solutions
  • Recorded incident data and monitored unusual activities
  • Led security team, optimizing workload distribution during peak hours
  • Implemented efficient training protocols, enhancing overall operational effectiveness
  • Streamlined building access procedures, significantly reducing unauthorized entries
  • Developed rapid response strategies for emergencies, improving safety measures
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.

Securitas Security Services USA

Security/Concierge
01.2010 - 01.2012

Job overview

  • Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
  • Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
  • Contributed to a safe living environment by enforcing community rules and regulations consistently.
  • Assisted in emergency situations, following established protocols and providing support to first responders.
  • Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
  • Enhanced building security by conducting regular patrols and monitoring CCTV systems.
  • Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.

Elite Security Services

Front Line Security
01.2008 - 01.2010

Job overview

  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Gill's Landscape & Maintenance

Lead Gardner/Painter
01.2003 - 01.2010

Job overview

  • Led team in garden design and maintenance, enhancing client satisfaction through creative solutions
  • Managed painting projects, ensuring high-quality finishes and timely completion
  • Trained new staff in horticultural techniques, improving team efficiency and skill level
  • Resolved landscaping challenges, optimizing resource use and reducing project costs
  • Increased client retention by consistently delivering exceptional service and results
  • Led landscape projects, optimizing resource use and client satisfaction
  • Implemented efficient gardening techniques, resulting in reduced maintenance costs
  • Managed painting projects with precision, ensuring high-quality finishes
  • Developed color schemes that enhanced property aesthetics and value

Education

San Francisco City College
San Francisco, CA

Associate of Applied Science from HVAC/Engineering
06.2027

University Overview

Skyline College
San Bruno, California

ASSOCIATES OF ARTS DEGREE
01.2009

University Overview

Skills

  • Incident reporting
  • CCTV monitoring
  • Crowd control
  • Security audits
  • Threat assessment
  • Shift handover
  • Crime prevention
  • De-escalation techniques
  • Perimeter checks
  • Security management
  • Radio communication
  • Risk analysis

Guard Card

Guard Card

Expires 12/31/2026

Timeline

Delivery Driver/Prep
Andy's Town
05.2024 - 11.2024
Delivery Driver
Sparky's Balloons
01.2022 - 12.2023
Lead Customer Service Rep
U-Haul
01.2020 - 04.2024
Courtesy Tech
Jiffy Lube
01.2018 - 01.2019
Security Guard Supervisor
Cypress Private Security
01.2016 - 06.2018
Event Security Guard
Landmark Event Staffing
01.2014 - 06.2018
Security/Concierge
Securitas Security Services USA
01.2010 - 01.2012
Front Line Security
Elite Security Services
01.2008 - 01.2010
Lead Gardner/Painter
Gill's Landscape & Maintenance
01.2003 - 01.2010
San Francisco City College
Associate of Applied Science from HVAC/Engineering
Skyline College
ASSOCIATES OF ARTS DEGREE
Lisher Anderson