Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Li' Shey Johnson

Li' Shey Johnson

Las Vegas,NV

Summary

Ambitious Catering Manager with 15+ years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Licensed Realtor

Coldwell Banker Premier Realty
11.2021 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Arranged for inspections and surveys of sold properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.

Exhibitor Services Representative

GES Exposition Services
06.2015 - 09.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Hotel Sales Manager

Station Casinos
03.2010 - 06.2013
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business.
  • Arranged and coordinated sales calls with prospective clients to generate and exceed my goals in business for the hotel.
  • Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
  • Created hotel awareness through social media campaigns.
  • Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.

Assistant Branch Manager

Morgan Stanley
06.2006 - 09.2008
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Relocated From Valencia, CA. - Morgan Stanley
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Generated financial and operational reports to assist management with business strategy.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Produced reports for bank administrators to document long-term goals and financial status.

Director of Catering Sales

Plaza Hotel And Casino
02.2008 - 06.2010
  • Discussed client's event needs to develop recommendations for room options and possible menus.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Responded to initial inquiries, coordinating facility tours and food sampling.
  • Worked with F/B manager to prepare budget and negotiated favorable prices with both clients and suppliers.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Increased website traffic and conversions through email and social media marketing.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Artist Relations Manager

Red Carpet Events By Li' Shey
10.2000 - 10.2017
  • Leveraged networks to identify and generate opportunities to increase exposure and revenue for clients.
  • Supported artist goals with corresponding action plans and timelines.
  • Established strong relationships to partner with and navigate artists with wide range of personality types.
  • Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
  • Oversaw budget and worked with artist to drive fiscal responsibility and profitability.
  • Managed portfolio of developing and established accounts to provide clients with strategic guidance.
  • Set realistic expectations with clients to consistently deliver on expectations.
  • Facilitated communication between agents, talent and clients by using interpersonal skills.
  • Organized and attended industry events for talent and client promotion.
  • Confirmed smooth operations between clients and talent by acting as liaison.
  • Managed and filed contracts, invoices and other documents associated with talent.
  • Assisted clients with developing personal brand and public image.
  • Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Business Administration And Management

Antelope Valley College
Lancaster, CA
06.1985

High School Diploma -

Susan Miller Dorsey Senior High School
Los Angeles, CA
06.1983

Skills

  • Leasing and Sales
  • Appraisal Reports
  • Property Maintenance
  • Contract Negotiation
  • Property Valuation
  • Lead Follow up
  • Comparative Market Analysis
  • Buyer Contracts
  • Social Media Marketing
  • Interior Staging
  • Home Inspections
  • Sales Presentations
  • Active Nevada Real Estate License
  • Proficient in Microsoft Office
  • Works Well Independently
  • Negotiation
  • Nevada Association of Realtors
  • Client-Oriented
  • Excellent Teamwork
  • Sales Closing
  • Strong Organizational Skills

Accomplishments

  • Won the Rookie of the Year Real Estate Agent Award 2021
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members.
  • Received numerous awards in Community Involvements

Affiliations

Cause Marketing Chamber 2023

Heart and Soul Hospitality CDC 2012

American Business Women's Association 2010

Certification

  • Real Estate License - California 2000-2017
  • Military Relocation Professional 2022
  • Accredited Buyer Representative 2022
  • At Home with Diversity 2023
  • Notary 2021

Timeline

Licensed Realtor

Coldwell Banker Premier Realty
11.2021 - Current

Exhibitor Services Representative

GES Exposition Services
06.2015 - 09.2017

Hotel Sales Manager

Station Casinos
03.2010 - 06.2013

Director of Catering Sales

Plaza Hotel And Casino
02.2008 - 06.2010

Assistant Branch Manager

Morgan Stanley
06.2006 - 09.2008

Artist Relations Manager

Red Carpet Events By Li' Shey
10.2000 - 10.2017

No Degree - Business Administration And Management

Antelope Valley College

High School Diploma -

Susan Miller Dorsey Senior High School

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Li' Shey Johnson