Alishia Funk

SW3, LLC - Greenville, OH -All Remote
Office Manager/Social Media Manager 11/2016-Current

All work done remotely from home office.

• Managed office operations while scheduling appointments for department
managers.

• Recruited, interviewed and hired employees and implemented mentoring
program to promote positive feedback and engagement.

• Successfully managed budgets and allocated resources to maximize
productivity and profitability.

• Established performance goals for employees and provided feedback on
methods for reaching those milestones.

• Created and followed through with daily, weekly, monthly, and yearly
planning of Social Media Calendar.

• Used creativity and data for preparing Social Media content and tracking.

• Established sales and marketing plans for all Social Media while using
budgeting and financial skills to meet and exceed planned goals.

• Cultivated positive rapport with fellow employees to boost company morale
and promote employee retention.

• Assisted in organizing and overseeing assignments to drive operational
excellence.

• Maintained positive customer relations by addressing problems head-on and
implementing successful corrective actions.

• Used industry expertise, customer service skills and analytical nature to
resolve customer concerns and promote loyalty.

Professional Management of a Family Entertainment Property while increasing revenue from a 6 Figure Business to a 7 Figure Business under my direction.

• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Analyzed market trends and competitor activities to create competitive advantages.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit by 10% yearly.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations for over 25+ employees at one time.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Developed and maintained relationships with customers and suppliers through account development.
• Formulated policies and procedures to streamline operations.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced operational risks while organizing data to forecast performance trends.
• Developed and implemented strategies to increase sales and profitability.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.