Lishia Martinez
Perry Hall,MD
Summary
Dedicated individuals successfully facilitate communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
bilingual Patients Advocate contractor
Elevate PFS
11.2023 - Current
- Advocate for the voice of the patient within the organization, to align with patient’s need
- Evaluates patients for Medicaid eligibility
- Aids eligible patients in the Medicaid application process
- Maintains CAC certification as required by Federal and State rules and regulations
- Maintains current knowledge of Medicaid eligibility and application rules
- Provides outstanding customer service to all patients, caseworkers, clients, etc
- Maintains current knowledge of all relevant systems
- Performs all job-related duties, as assigned in a professional and positive manner to ensure achievement of departmental goals.
Spanish Medical Interpreter
Baltimore Medical System
10.2022 - 09.2023
- Streamlined patient and provider interaction by providing channel of effective communication
- Followed ethical codes to protect confidentiality of patient medical information
- Collaborated with professional colleagues in development and implementation of family language service initiatives
- Equipped healthcare providers with cultural information to promote appropriate provision of health services
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
Spanish Interpreter
Park West Health System
12.2021 - 08.2022
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone, and emotion as closely as possible
- Completed precise translations of official documents with correct words and phrasing to meet legal standards
- Assist patients applying for sliding fee scale discount program
- Assist Spanish speaking patients on OBGYN department to scheduling appointments to other medical facilities.
Education
High School Diploma -
Washington Irving High School
New York, NYMedical terminology and Community Health Worker certification -
Baltimore County Community College
Baltimore, MDSkills
- Cultural insight
- Medical support
- Fluent in Spanish
- Customer service
- Dependable and Responsible
- Flexible and Adaptable
Certification
- Maryland Health Benefit Exchange Application Counselor
- Certification Commission for Healthcare Interpreter (CCHI Certified)
- CPR Certified
- Paraprofessional Certified
Timeline
bilingual Patients Advocate contractor
Elevate PFS
11.2023 - Current
Spanish Medical Interpreter
Baltimore Medical System
10.2022 - 09.2023
Spanish Interpreter
Park West Health System
12.2021 - 08.2022
High School Diploma -
Washington Irving High School
Medical terminology and Community Health Worker certification -
Baltimore County Community College
- Maryland Health Benefit Exchange Application Counselor
- Certification Commission for Healthcare Interpreter (CCHI Certified)
- CPR Certified
- Paraprofessional Certified
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