Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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Lishia Young

Lishia Young

Customer Service Rep.
Manteca,CA

Summary

To obtain a position where there is career growth within the organization Qualifications of a Customer Service Representative. Excellent communication written & verbal skills Data entry, Knowledge of office technology, scanners, printers, imaging, multi-phone line Acquainted in electronic devices, programs for scheduling and tracking Prepared documents for reviews, assessments & quality for management Organizational skills with the ability to prioritize multiple work/tasks. Interpersonal skills using tact, patience and courtesy Team-player with strong leadership abilities Profile A punctual, dependable employee with more then ten years’ experience working in various environments. Able to work in both team and individual settings while staying flexible and focused. Practice safe procedures of all company equipment and willing to accept extra duties/hours to complete tasks.

Overview

26
26
years of professional experience

Work History

Pre K Teacher

The Campus Downtown
Stockton, CA
08.2017 - Current
  • Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
  • Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
  • Assessed student progress through observation, documentation, and portfolio review.
  • Communicated regularly with parents regarding their child's progress.

Clerk

San Joaquin County " Cal Works"
Stockton, CA
01.2017 - 08.2017
  • In-Home Supportive Service Pro
  • In-Home Supportive Services
  • Interacted with customers by phone, email, or in-person to provide information.
  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.

In Home Caregiver

Human Services Agency
Stockton, CA
01.2003 - 10.2015
  • Transported clients to medical appointments or recreational activities.
  • Performed light housekeeping tasks such as laundry, dusting and vacuuming.
  • Accompanied clients on errands or outings for shopping or leisure activities.
  • Provided emotional support by listening attentively to concerns expressed by clients.

Preschool Assistant Teacher

Headstart Child Developement Council
Stockton, CA
03.1998 - 06.2015
  • Collaborated with teachers and administrators to develop individual educational plans for each child based on their strengths and needs.
  • Attended staff meetings related to curriculum planning or program updates as required.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Observed children to record development.

Education

Tracy High School

San Joaquin Delta College

Business and Office

San Joaquin County Office of Education, Technology

Skills

  • Customer Service Excellence
  • Telephone Etiquette
  • Interdepartmental Communication
  • Data Entry
  • Information Updates
  • Customer Needs Assessment
  • Facilities Maintenance
  • Appointment Scheduling
  • Multitasking and Organization
  • Decision-Making
  • Quality Assurance
  • Phone and Email Etiquette
  • Documentation and Record keeping

References

References Available Upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Pre K Teacher

The Campus Downtown
08.2017 - Current

Clerk

San Joaquin County " Cal Works"
01.2017 - 08.2017

In Home Caregiver

Human Services Agency
01.2003 - 10.2015

Preschool Assistant Teacher

Headstart Child Developement Council
03.1998 - 06.2015

Tracy High School

San Joaquin Delta College

Business and Office

San Joaquin County Office of Education, Technology
Lishia YoungCustomer Service Rep.