Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lissette Aviles

San Antonio

Summary

Dynamic Inside Sales Representative with a proven track record at Charter Communications, excelling in customer service and rapport building. Recognized for enhancing customer satisfaction and driving sales through product knowledge and consultative selling. Organized and efficient, I consistently exceed sales goals while fostering strong client relationships.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

Charter Communnications
08.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Sales Lead Keyholder

Tmoblie
10.2016 - 12.2020
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.

Dispatcher Clerk

J and D Heating and A/C
04.2013 - 09.2016
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Improved customer satisfaction with timely and accurate information updates during service outages or delays.
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
  • Engaged in scheduling optimization with management teams.
  • Directed field unit routes to ensure efficient daily scheduling.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.

Emergency Room Registration Clerk

Lehigh Regional Medical Center
08.2010 - 09.2013
  • Verified insurance coverage details and obtained necessary treatment authorizations.
  • Ensured compliance with HIPAA regulations by safeguarding sensitive patient information.
  • Ensured a compassionate approach in interactions with patients experiencing distress.
  • Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
  • Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
  • Responded to inquiries and directed calls to appropriate staff.
  • Prepared and processed patient referrals and transfer requests.
  • Processed medical insurance claims and payments.

Education

Associate Of Applied Science - Medical Assistant

Heritage Institute
Fort Myers, FL
02.2012

High School Diploma -

Richard Milburn Academy
Lehigh Acres, FL
05.2010

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Organized and efficient
  • Data entry
  • Rapport building
  • Sales expertise
  • Active listening

Languages

Spanish
Native or Bilingual

Timeline

Inside Sales Representative

Charter Communnications
08.2022 - Current

Sales Lead Keyholder

Tmoblie
10.2016 - 12.2020

Dispatcher Clerk

J and D Heating and A/C
04.2013 - 09.2016

Emergency Room Registration Clerk

Lehigh Regional Medical Center
08.2010 - 09.2013

Associate Of Applied Science - Medical Assistant

Heritage Institute

High School Diploma -

Richard Milburn Academy

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