Lisi Kempton

Operations

• Worked directly with the CEO and Executive Team to execute strategies and achieve goals to drive growth and profitability.
• Identified gaps in operational infrastructure and implemented streamlined systems, standard operating procedures and new tech stack to support expansion.
• Maintained operational excellence and held team members accountable to their success.
• Managed media production projects and internal resources ensuring client satisfaction.
• Provided support to team members in troubleshooting technical problems.

Comptroller

• Reviewed and organized contracts and legal documents ensuring compliance with organizational standards.
• Maintained oversight of insurance policies to meet renewal deadlines.
• Managed registration and reporting for federal, state, and local entities.

HR

• Managed employee journey including interviewing, hiring, onboarding, training, quarterly reviews, conflict resolution, performance improvement plans and offboarding.
• Created clearly defined roles and responsibilities.
• Maintained strict confidentiality when managing sensitive employee and company information.

Marketing

• Managed marketing initiatives including website development, website maintenance, ads, SEO and digital marketing (email + social media).

Finance

• Provided financial management support including bookkeeping, payroll, expense management and AR/AP.

Sales

• Managed end-to-end sales process including initial inquiry, proposal, invoicing, and contract execution.

• Conducted a thorough Gap Analysis resulting in infrastructure optimization recommendations, including updated tech stack.
• Implemented Business Optimization recommendations based on my proprietary framework and EOS.
• Facilitated team meetings with key stakeholders to discuss progress towards objectives.
• Initiated the creation of a Budget and Financial Model, providing the ability to make informed, confident decisions.
• Oversaw the acquisition of a new Sales Director through full management of hiring process.
• Manage accountability and measure success through established KPIs.
• Participate in performance reviews and support team members in achieving their highest potential.
• Created and maintained onboarding materials such as handbooks, policies, and procedures.

• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Implemented systems for tracking progress on key initiatives or projects.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Conducted internal audits to identify potential HIPAA and OSHA compliance issues.
• Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role.
• Tracked completion of required paperwork for each hire during the onboarding process.
• Maintained an organized database of information about newly hired employees.
• Created and maintained onboarding materials such as handbooks, policies, and procedures.

• Collaborated with business owner to facilitate process improvements enabling company to meet business objectives.
• Assisted in creating and managing a service maintenance program, resulting in increased profits.
• Managed accounts receivable and worked closely with bookkeeper to maintain financial integrity.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Implemented performance reviews and supported team members in achieving their highest potential.

• Supported CEO with operational insights and strategic decision-making.
• Collaborated with senior leadership on organizational objectives and initiatives.
• Managed and oversaw the execution of digital marketing campaigns, ensuring their success through established KPIs.
• Formulated strategies to improve customer service levels within the organization.
• Enhanced operational systems, processes, and best practices for greater efficiency.
• Facilitated cross-departmental collaboration to achieve business goals.

• 10 years of experience and success working with early-stage technology startups in Silicon Valley.
• Held positions as Account Manager, Sales Director, Marketing Director and Program Manager.
• Consistently delivered results by taking initiative and adapting to changing circumstances.
• Demonstrated strong determination and resourcefulness to accomplishing tasks.
• Utilized problem-solving skills to overcome obstacles and achieve desired outcomes.