Lisianama'aleia Tagi
Seattle
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in managing security risks, customer service, and administrative support, while ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist Trainer
Northwest Center
11.2022 - Current
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Assisted with a variety of administrative tasks ranging from maintaining professional written communication to conducting audits on building facilities and amenities.
- Assisted internal staff with administrative needs to maximize efficiency and team productivity.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to company growth through effective networking at events and building strong relationships with clients.
- Provided administrative support for various departments during peak periods or absences of team members.
Teller
Wells Fargo
06.2021 - 08.2022
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Engaged customers in meaningful financial conversations that include understanding what's important to them to help achieve their financial goals.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Followed policies required to maintain accuracy, manage risk, prevent fraud, and protect customers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Led by example to create an inclusive and professional environment where all team members are respected and diversity is valued.
Retail Staff
FedEx Office
05.2019 - 08.2020
- Learned how to work various tools, such as specialized cutting devices or customized printers, to give quality products to customers.
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Familiarized with store opening procedures such as bookkeeping, machinery maintenance, security review to ensure effective store opening.
- Effectively completed closing store tasks such as security review, loss count/procedures, and team member communication logs to prepare store for end of day.
Orientation Staff
Evergreen State College
08.2018 - 09.2019
- Coordinated and facilitated engaging and welcoming events for new students to the Evergreen State College
- Interacted with a wide range of new students, faculty members, and attending community members
- Worked with my team to keep the events organized and safe for all attendees.
- Kept in continuous contact with team members to ensure that events run according to schedule, while anticipating and accommodating any changes that occur throughout the events.
- Assisted with onboarding new staff members, providing orientation and support.
- Liaised with management and other departments to maintain smooth operations.
Peer Advisor
Evergreen State College's Trans & Queer Center
09.2017 - 09.2018
- Create and host campus wide events for
- Keep good relationships with coworkers and other facilities around campus
- Maintain personal cleanliness and appearance
- Become knowledgeable of both on and off campus facilities to better serve students and fellow staff
- Seek opportunities of growth as both a student and staff member of the college
Campus Equity Advisors
Evergreen State College
06.2017 - 08.2017
- Maintained compliance with all regulatory requirements by adhering strictly to established policies and procedures for equity standards.
- Cultivated a strong network within the campus community, staying up-to-date on key activities and emerging trends within the student body.
- Collaborated with team members to share knowledge and enhance overall group performance.
- Demonstrated commitment toward continuous professional development by attending conferences, completing certifications, or participating in training programs.
- Cultivated and strengthened relationships with campus staff and student body by advocating for equitable practices and speech during school events/classes.
Education
Bachelor of Arts - Linguistics
Evergreen State College
Olympia, WA06.2019
HS Diploma -
Technology Engineering Communications High School
Seattle, WA06.2015
Skills
- Familiarity with Microsoft programs
- Time management
- Event coordination
- Office management
- Formatting professional emails
- Leading projects
- Creating spreadsheets
- Data entry
- Telephone skills
- Bookkeeping
- Organizational skills
- Professional demeanor
Timeline
Receptionist Trainer
Northwest Center
11.2022 - Current
Teller
Wells Fargo
06.2021 - 08.2022
Retail Staff
FedEx Office
05.2019 - 08.2020
Orientation Staff
Evergreen State College
08.2018 - 09.2019
Peer Advisor
Evergreen State College's Trans & Queer Center
09.2017 - 09.2018
Campus Equity Advisors
Evergreen State College
06.2017 - 08.2017
Bachelor of Arts - Linguistics
Evergreen State College
HS Diploma -
Technology Engineering Communications High School
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