Lisira Pangelinan
Oceanside,USA
Summary
Dynamic professional with a proven track record at Panda Express, excelling in customer service and team leadership. Recognized for enhancing service quality through effective training and problem resolution. Skilled in data analysis and communication, ensuring operational excellence and fostering positive client relationships. Adaptable and detail-oriented, committed to delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Construction Safety Officer
MTS
San Diego, CA
06.2023 - 12.2024
- Conducted regular safety inspections to identify hazards and ensure compliance with safety regulations.
- Developed and implemented safety training programs to enhance employee awareness and reduce incidents.
- Collaborated with project managers to integrate safety protocols into construction workflows effectively.
- Monitored site conditions and ensured proper use of personal protective equipment among workers.
Catering Coordinator
Boudins
San Diego, CA
11.2022 - 05.2023
- Coordinated logistics for catering events, ensuring timely delivery and setup of food items.
- Collaborated with culinary team to create customized menus based on client preferences and dietary needs.
- Managed inventory of catering supplies, maintaining accurate records and facilitating restocking as needed.
- Communicated effectively with clients to understand requirements and provide exceptional customer service throughout events.
Customer Service Supervisor
Panda Express
Carlsbad, CA
04.2022 - 10.2022
- Supervised customer service team, ensuring adherence to operational standards and quality service delivery.
- Trained staff on company policies and customer interaction techniques to enhance service effectiveness.
- Resolved escalated customer complaints, maintaining satisfaction and fostering positive relationships.
- Monitored employee performance, providing feedback to improve individual and team productivity.
Data Analyst
Lab Corp
San Diego, CA
12.2021 - 04.2022
- Coordinated logistics for catering events, ensuring timely delivery and setup of food items.
- Collaborated with culinary team to create customized menus based on client preferences and dietary needs.
- Managed inventory of catering supplies, maintaining accurate records and facilitating restocking as needed.
- Communicated effectively with clients to understand requirements and provide exceptional customer service throughout events.
Education
High School Diploma -
Charter School of San Diego
San Diego, CA06.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Time management
Timeline
Construction Safety Officer
MTS
06.2023 - 12.2024
Catering Coordinator
Boudins
11.2022 - 05.2023
Customer Service Supervisor
Panda Express
04.2022 - 10.2022
Data Analyst
Lab Corp
12.2021 - 04.2022
High School Diploma -
Charter School of San Diego