Summary
Overview
Work History
Education
Skills
Certification
Doing my makeup and to others.
Languages
Timeline
Generic
Lis Marie Santos Fernandez

Lis Marie Santos Fernandez

Indianapolis,IN

Summary

A driven and bilingual professional with a proven track record at Starbucks and HomeGoods, excelling in customer engagement and retail sales techniques. Recognized for outstanding cleanliness and customer connection skills, by enhancing customer satisfaction and store sales through exceptional service and strategic merchandising. Encouraging and promoting a positive shopping experience for customers and all. Lastly, a dedicated individual who can serve clients in a professional and mannerly motion, who is a hardworking and a passionate representative.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
09.2023 - Current
  • Work as a part-time barista for 6-8 hours each day on Saturday through Wednesday.
  • Work 20-30 hours each week.
  • Get recognized for my fast and clean closing shifts and for my customer connect skills.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Promoted additional items with beverages, increasing store sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.

Retail Sales Associate

HomeGoods
11.2022 - 07.2023
  • Worked as a part-time sales associate and front-end associate for 8 hours each day on Friday through Wednesday.
  • Worked 30 hours per week.
  • Earned awards for my good communication skills.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

Education

High School Diploma -

University of Indianapolis
Indianapolis, IN
05.2028

Graduate Certificate - Patient Care

Indiana School of Certified Nursing Assistants
Indianapolis, IN
07.2024

Skills

    Friendly and outgoing

    Team Player

    Cash Handling

    Opening and closing duties

    Cleanliness

    Active listener

    Bilingual in English and Spanish

    Retail knowledge

    Retail Sales Techniques

    Strong organizational skills

    Merchandising ability

    Customer Engagement

Certification

  • Certified Nursing Assistant (CNA)
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Indiana Driver's License


Doing my makeup and to others.

I love to express myself by doing my makeup. I've been currently doing my makeup for 5 years and ever since then I can say that I have a passion for it. I love spending time on my makeup and being able to express myself in many different ways, I would say makeup is Art. Ever since I was 15 I started doing makeup on my mom, grandma, cousins and friends for special events, I would say it's a pretty hectic thing but I love the way thier makeup turns out to be in the end. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Starbucks
09.2023 - Current

Retail Sales Associate

HomeGoods
11.2022 - 07.2023

High School Diploma -

University of Indianapolis

Graduate Certificate - Patient Care

Indiana School of Certified Nursing Assistants

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Lis Marie Santos Fernandez