LISMARY LUCIANO
Chicago,IL
Summary
Restaurant Manager with over 15 years of experience, recognized for exceptional customer service skills and consistent achievement of service goals. Thrives in fast-paced environments, effective communicator and problem solver. Expertise in delivering outstanding customer service and providing administrative support including clerical tasks and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint. Known for quick grasp of proprietary sales systems.
Overview
13
13
years of professional experience
Work History
Assistant Adm / HR / Oversee Restaurant Manager
Mich Group Holdings LLC / Tropical Smoothie Cafe
01.2022 - 08.2024
- Payroll and 401K Retirement Plan
- Processing Payroll - bi-weekly, Weekly Journal - Keep our Labor & Food Cost, review every Monday with upper management, Input new hires in Paychecks, always updating Paychecks, ensuring all eligible employees receive a 401K Retirement offer
- Point of Contact between upper and lower management
- Push out all major announcements from upper management to lower management
- Third-Party - Uber, Door dash, Grub hub, EzCater & OLO
- Third party disputes, all Inaccurate orders, Franchise fee & OlO charges, follow up with customer reviews (positive or negative) by Call and/or email to Uber/Door dash& Grub hub, Track all school Catering and EzCater
- Oversee & Manage Leases
- I am the conduit between the Café and the Management Co
- Maintain and Track Information
- Pertaining to all Cafes, SMG - Maintain 80% Score, follow up with complaints with email and/or calls
- Oversee the SMG scores with upper Management, training all upper management on SMG
- Blend - Maintain 100% Score
- Track trains employees
- Review with upper management daily
- Maintain Bank Deposits and Daily Paid Outs
- Tracking daily Uniforms, ServSafes, Tracking Weekly Safe Counts.
- Managed department budgets and generated financial reports for management review.
Restaurant Manager
Tropical Smoothie Cafe
04.2021 - 12.2022
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Restaurant Manager
Dunkin Donuts / Baskin Robins
01.2012 - 04.2021
- I must hire the right candidates for the store and train them for their overall development
- I must ensure that all the employees, cashiers and so on contribute to their level best for the effective functioning of the store
- I must act as a strong pillar of support and stand by my team in the hour of crisis
- It is my responsibility and duty to acquaint my team members with the latest trends in any other newly launched retail promotion
- It is my responsibility to delegate responsibilities to my subordinates according to their specializations and extract the best out of them
- Me as a store manager I must motivate my team members from time to time
- It is my duty to sensibly display the merchandise so that it immediately catches the attention of the customers
- As a store manager, I must ensure that my store meets the expectations of the customers and lives up to its predefined brand image.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma - Business and accounting
Roberto Clemente High School
Chicago, IL01.2001
Skills
- Communication Management Skills
- Problem Solving Computer Skills
- Critical thinking skills
- Creativity and innovation skills
- Scheduling
- Workflow Optimization
- Spreadsheet Management
- Data Entry
Timeline
Assistant Adm / HR / Oversee Restaurant Manager
Mich Group Holdings LLC / Tropical Smoothie Cafe
01.2022 - 08.2024
Restaurant Manager
Tropical Smoothie Cafe
04.2021 - 12.2022
Restaurant Manager
Dunkin Donuts / Baskin Robins
01.2012 - 04.2021
High School Diploma - Business and accounting
Roberto Clemente High School
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