Restaurant Manager with over 15 years of experience, recognized for exceptional customer service skills and consistent achievement of service goals. Thrives in fast-paced environments, effective communicator and problem solver. Expertise in delivering outstanding customer service and providing administrative support including clerical tasks and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint. Known for quick grasp of proprietary sales systems.
Overview
13
13
years of professional experience
Work History
Assistant Adm / HR / Oversee Restaurant Manager
Mich Group Holdings LLC / Tropical Smoothie Cafe
Lombard, IL
01.2022 - 08.2024
Payroll and 401K Retirement Plan
Processing Payroll - bi-weekly, Weekly Journal - Keep our Labor & Food Cost, review every Monday with upper management, Input new hires in Paychecks, always updating Paychecks, ensuring all eligible employees receive a 401K Retirement offer
Point of Contact between upper and lower management
Push out all major announcements from upper management to lower management
Third-Party - Uber, Door dash, Grub hub, EzCater & OLO
Third party disputes, all Inaccurate orders, Franchise fee & OlO charges, follow up with customer reviews (positive or negative) by Call and/or email to Uber/Door dash& Grub hub, Track all school Catering and EzCater
Oversee & Manage Leases
I am the conduit between the Café and the Management Co
Maintain and Track Information
Pertaining to all Cafes, SMG - Maintain 80% Score, follow up with complaints with email and/or calls
Oversee the SMG scores with upper Management, training all upper management on SMG
Oversee the company's daily operations/Oversee company culture/Execute company strategy at FSI Outsourcing LimitedOversee the company's daily operations/Oversee company culture/Execute company strategy at FSI Outsourcing Limited
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited
<ul>
<li>Developed and implemented project plans, budgets, and schedules.</li>
<li>Oversee multiple teams tackling separate parts of one initiative.</li>
<li>Ensure timely achievement of deliverables or assignments.</li>
<li>Manage subcontractor activities to ensure punctual project completion.</li>
<li>Identify and manage project vulnerabilities.</li>
<li>Secure mutually beneficial conditions for multiple alliances.</li>
<li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li>
<li>Identified and mitigated concerns impacting project execution</li>
<li>Held frequent meetings to align project status with client expectations</li>
<li>Reviewed financial projections for budget adherence</li>
<li>Documented detailed financial data for various projects</li>
<li>Monitored the progress of construction projects ensuring quality control standards were met.</li>
<li>Evaluated contractors’ work against required specifications</li>
<li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li>
</ul> at Jones Lang LaSalle<ul>
<li>Developed and implemented project plans, budgets, and schedules.</li>
<li>Oversee multiple teams tackling separate parts of one initiative.</li>
<li>Ensure timely achievement of deliverables or assignments.</li>
<li>Manage subcontractor activities to ensure punctual project completion.</li>
<li>Identify and manage project vulnerabilities.</li>
<li>Secure mutually beneficial conditions for multiple alliances.</li>
<li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li>
<li>Identified and mitigated concerns impacting project execution</li>
<li>Held frequent meetings to align project status with client expectations</li>
<li>Reviewed financial projections for budget adherence</li>
<li>Documented detailed financial data for various projects</li>
<li>Monitored the progress of construction projects ensuring quality control standards were met.</li>
<li>Evaluated contractors’ work against required specifications</li>
<li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li>
</ul> at Jones Lang LaSalle