Lismary Munoz
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Las Palmas Medical Center
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
Front Desk Manager
Hotel Playa Paraiso Resort
01.2021 - 04.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted.
- Knowledge of emergency procedures.
- Resolved guest complaints by addressing issues with rooms promptly.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collected room deposits, fees and payments.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk Receptionist
Hotel Playa Paraiso Resort
02.2018 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Education
No Degree - Hotel Management
FORMATUR
Ciego De Avila, Cuba11.2018
No Degree - Hotel Management
Enrique Varona Gonzalez
Ciego De Avila, Cuba12.2017
Skills
- Data Entry and Database Software
- Call Answering and Routing
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Patient Referral
- Confirming Transactions
- Patient Records Gathering
- Reminder Calls
- Appointment Confirmation
Languages
Spanish
Native or Bilingual
English
Professional Working
Russian
Limited Working
COMPUTER LITERACY
Proficient with MS Office(Word, Excel, Outlook, Power Point) and others systems as Centricity.
Timeline
Front Desk Receptionist
Las Palmas Medical Center
06.2022 - Current
Front Desk Manager
Hotel Playa Paraiso Resort
01.2021 - 04.2022
Front Desk Receptionist
Hotel Playa Paraiso Resort
02.2018 - 01.2021
No Degree - Hotel Management
FORMATUR
No Degree - Hotel Management
Enrique Varona Gonzalez
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