Lis Massiel Gomez Alvarez

Dependiente , Recepcionista

Osniel Crespo Ravelo

03.2020 - 03.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assisted with planning office events and meetings for smooth execution.
Helped maintain office security by monitoring visitor access and issuing badges.
Assisted in event planning and execution, ensuring seamless operation of company functions.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Improved data privacy compliance with meticulous management of sensitive information.
Supported company correspondence by drafting and distributing memos and emails.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Enhanced visitor experience by providing detailed information and assistance as needed.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Reduced waiting times for visitors by implementing more efficient check-in process.
Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Improved workflow by introducing more efficient document handling and organization practices.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Improved office organization with meticulous management of appointment scheduling and client databases.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Streamlined invoice processing to ensure timely payments and financial operations.
Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Strengthened vendor relationships through regular communication and timely coordination of services.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Collected Type payments, processed transactions and updated relevant records.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Scheduled office meetings and client appointments for staff teams.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Compiled information from files and research to satisfy information requests.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Helped office staff prepare reports and presentations for internal or client-related use.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.