Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lismery Galan

Hazleton,PA

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Overview

3
3
years of professional experience

Work History

Wendys

Crew Member
05.2020 - 12.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments
  • Stocked shelves to organize aisles in assigned department
  • Collaborated with team members to complete orders
  • Trained new team members on procedures, customer service and sales techniques
  • Worked front counter, drive-thru and other areas
  • Became familiar with products to answer questions and make suggestions
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Operated cash register to ring up final bill and process various forms of payment
  • Packaged menu items into bags or trays and placed drink orders into carriers
  • Prepared and cooked food orders for customers by noting customizations and portion sizes
  • Worked flexible hours across night, weekend and holiday shifts
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Education

High School Diploma -

Luzerne County Community College
Nanticoke, PA
06.2021

Skills

  • Cash Register Systems
  • Customer Service
  • Stocking and Replenishing
  • Product and Service Sales
  • Bagging and Packaging

Languages

Spanish
Native or Bilingual

Timeline

Wendys

Crew Member
05.2020 - 12.2022

High School Diploma -

Luzerne County Community College

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Lismery Galan