Lismery Tejada
Bergenfield,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Accomplished Massage Therapist and Patient Access Representative with a proven track record at Massage Envy and St. Barnabas Hospital. Excelled in delivering exceptional patient care and massage therapy, enhancing client satisfaction and wellness. Skilled in healthcare compliance and bilingual communication, adept at improving operational efficiency and patient experience. Demonstrated professionalism and confidentiality, with a commitment to ethical standards.
Overview
16
16
years of professional experience
Work History
Massage Therapist
Massage Envy
2017.02 - 2023.01
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Surgical Coordinator
New Jersey Eye Center
2016.04 - 2019.01
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained comprehensive surgical database, ensuring accurate record-keeping and easy access to essential information.
- Facilitated seamless communication between medical staff, administrative personnel, and patients for a well-coordinated surgical experience.
- Acted as a liaison between the ophthalmology department and other medical specialties, fostering cross-disciplinary collaboration for comprehensive patient care.
- Managed patients'' pre-operative requirements, reducing cancellations and rescheduling instances.
- Provided exceptional patient care by addressing concerns, answering questions, and offering emotional support throughout the surgical process.
- Coordinated with insurance companies to secure necessary authorizations for scheduled surgeries.
- Supported post-operative care coordination efforts including follow-up appointments and additional treatment plans as needed.
- Arranged pre-operative and post-operative appointments for surgical patients.
Patient Access Representative
St. Barnabas Hospital
2007.06 - 2016.02
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Education
Massage Therapy License - Masssage Therapy
American Institute
Clifton, NJ02.2016
Skills
- Strong Communication Skills
- Insurance Verification
- Professionalism and Confidentiality
- Patient coordination
- Data Entry Efficiency
- Medical Office Experience
- Preoperative preparation
- Postoperative follow-up
- Healthcare Compliance Understanding
- CPR Certified
- Fluent Bilingualism
- Deep Tissue Massage
- Swedish Massage
- Professionalism and Ethics
- Stress Relief Massage
Timeline
Massage Therapist
Massage Envy
2017.02 - 2023.01
Surgical Coordinator
New Jersey Eye Center
2016.04 - 2019.01
Patient Access Representative
St. Barnabas Hospital
2007.06 - 2016.02
Massage Therapy License - Masssage Therapy
American Institute
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