Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Passionate for property interior and exterior design
Languages
Timeline
Generic

Lisney Martinez

Redlands,CA

Summary

Motivated real estate agent with a valid license, eager to gain hands-on experience and make a positive impact. Results-driven and client focused, committed to providing exceptional service and achieving outstanding results. Adaptable, detailed-oriented and dedicated to continuous learning and professional growth. Ready to contribute to a dynamic team and deliver exceptional real estate solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative III

Community Bank
06.2013 - 10.2019
  • Handled customer inquiries and quickly resolve issues in respective manner with maintaining customer obsession
  • Promoting and cross selling bank products to new and existing customers
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Daily cash handling for deposits and withdrawals
  • Certified as the bank Notary to verify and examine information on deeds, trust and loan application documents for the San Bernardino bank branches
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Participate on new implementation and strategic plans projects for the bank branches
  • Cross trained and provided back up for the other customer service representatives when needed
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Secretary

Mynor Auto Sales
03.2012 - 06.2013
  • Coordinate with staffing when vehicles became available and also need in service
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Used various computer programs to track finance, parts inventory, vehicle inventory and DMV documentations
  • Used excel and other Microsoft programs to help support daily task
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Real Estate

Allied Real Estate Schools
Redlands, CA
08.2022

Certified Optical Technician - Optics

Coast Career Institute
Colton, CA
11.2012

High School Diploma -

Bloomington High School
Bloomington, CA
06.2009

Skills

  • Collaborative Environments
  • Manage Customer Accounts
  • Efficient Sales Transactions
  • Event Scheduling
  • Effective Customer Communication
  • Security Procedures
  • Office Operations
  • Bilingual fluency in Spanish and English with strong proficiency in speaking, writing and reading both languages
  • Strong negotiation skills to secure favorable deals for clients

Accomplishments

    Received and recognized with the prestigious Excellence in Customer Service Award by the Director of the Bank Region for consistently delivering exceptional service and exceeding customer expectations.

Certification

  • Real Estate Certification
  • Bank Notary Certification
  • Optician Certification

Passionate for property interior and exterior design

I find tremendous pleasure in decorating my personal property and enthusiastically share my ideas with family and friends to assist them in creating beautiful living spaces.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative III

Community Bank
06.2013 - 10.2019

Secretary

Mynor Auto Sales
03.2012 - 06.2013

Real Estate

Allied Real Estate Schools

Certified Optical Technician - Optics

Coast Career Institute

High School Diploma -

Bloomington High School

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Lisney Martinez