Lisolette Driscoll
Hoosick Falls,New York
Summary
Self-motivated, detail orientated candidate with an extensive wealth of experience and knowledge from my 10+ years working in a challenging industry with high value clients.
Unique range of work experiences provide a wide range of skills and perspectives.
Maintains professional demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with excellent communication and organization skills.
Overview
19
19
years of professional experience
Work History
Stay-at-Home Parent
Self-employeed
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Provider Network & Management Operations Specialist
BlueShield Of Northeastern New York/Highmark
01.2019 - 06.2022
- Enhanced client relationships by consistently providing exceptional service and support.
- Streamlined account management processes for increased efficiency and client satisfaction.
- Collaborated with cross-functional teams to resolve complex client issues promptly.
Service Liaison
BlueShield of Northeastern New York
01.2017 - 01.2019
- Expedited problem resolution by facilitating effective communication between clients and internal teams.
- Assisted in the development of a comprehensive customer feedback system to track satisfaction levels and identify areas for improvement.
- Coordinated cross-functional efforts to address complex client inquiries, streamlining processes and enhancing satisfaction rates.
Customer Service Representative Level I-III
BlueShield of Northeastern New York
01.2011 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Photographer/Owner
Opal Photography
01.2009 - 01.2017
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Shift Manager
Rite Aid
06.2005 - 11.2011
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
AAS - Independent Studies
Hudson Valley Community College
Troy, NY01.2007
Skills
- Self-Directed and Motivated
- Strong detail orientation
- Professional Communication
- Account Management
- Time Management
- Data Entry
- Remote Office Availability
- Document and Records Management
- Social Media Marketing
- Organizational Skills
- Client Relationship Management
- Photography
- Google Docs
- Computer Proficiency and Microsoft Office
- Adobe Applications
Timeline
Stay-at-Home Parent
Self-employeed
06.2022 - Current
Provider Network & Management Operations Specialist
BlueShield Of Northeastern New York/Highmark
01.2019 - 06.2022
Service Liaison
BlueShield of Northeastern New York
01.2017 - 01.2019
Customer Service Representative Level I-III
BlueShield of Northeastern New York
01.2011 - 01.2017
Photographer/Owner
Opal Photography
01.2009 - 01.2017
Shift Manager
Rite Aid
06.2005 - 11.2011
AAS - Independent Studies
Hudson Valley Community College
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