Lissa Bowman
Temecula,CA
Summary
Dynamic clinical and healthcare professional with a proven track record in leading and optimizing patient care operations. Expertise in managing clinical staff, streamlining processes, and ensuring adherence to healthcare standards drives operational excellence. Committed to fostering team collaboration and adapting to evolving industry needs while enhancing performance improvement and patient relations. Proven ability in staff development ensures reliable outcomes that positively impact patients and the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rehabilitation Services Department Clinical Manager
Naval Medical Center Camp Lejeune
01.2015 - 01.2020
- - Directed operations for four rehabilitation clinics supporting 80,000 beneficiaries and a $20M network value.
- - Reduced patient “no-show” rate from 11% to 6%, surpassing Navy Medicine benchmarks and improving patient access.
- - Led 45 civilian employees, optimizing workflows and improving productivity by 21%.
- - Ensured 100% compliance during Joint Commission inspections in 2016 and 2020 through procedural overhauls and staff training.
Department Clinical Manager, Rehabilitation Department
Naval Hospital Camp Pendleton
01.2010 - 01.2015
- - Oversaw 40 staff and 78,000 annual patient encounters valued at $15.8M of care.
- - Expanded and established three new rehabilitation clinics, increasing accessibility for military families and veterans.
- - Managed departmental budget of $175K and $3.5M+ in equipment with 100% accountability.
- - Strengthened organizational culture by implementing morale-building initiatives for 800 staff members.
- - Supported international outreach as part of the Pacific Partnership Burn and Rehabilitation Team, treating 140 patients in Vietnam and training 36 local students.
Education
MBA - Master of Business For Veterans
University of Southern California
Los Angeles, CA05-2023
Master of Science - Health Administration
National University
La Jolla, CA04-2022
Bachelor of Science - Health Sciences
Trident University International
Cypress, CA04-2020
Skills
- Proficient in Microsoft Office 365
- Operational oversight expertise
- Accurate clinical documentation
- Quality improvement initiatives
- Healthcare operations oversight
- Employee scheduling
- Coaching and guidance
- Patient care oversight
- Workforce development
- Team management
Affiliations
- American College of Healthcare Executives (ACHE) – Member
- Resiliency Team Lead – Directed 50 resilience personnel to strengthen organizational climate.
- AHRQ Team STEPPS Master Trainer – Trained 500+ staff in teamwork and communication improvement.
- Process Improvement Lead – Reduced patient no-show rates and enhanced satisfaction metrics.
- Career Development Lead – Developed professional growth programs for clinical and administrative staff.
- Defense Medical Human Resources System Supervisor – Managed timecards for 65+ employees.
Certification
Project Management Certification – In Progress, Syracuse University
Timeline
Rehabilitation Services Department Clinical Manager
Naval Medical Center Camp Lejeune
01.2015 - 01.2020
Department Clinical Manager, Rehabilitation Department
Naval Hospital Camp Pendleton
01.2010 - 01.2015
MBA - Master of Business For Veterans
University of Southern California
Master of Science - Health Administration
National University
Bachelor of Science - Health Sciences
Trident University International
CORE COMPETENCIES
- Healthcare Operations Management
- Quality Assurance
- Program Development
- Process Improvement
- Case Management
- Regulatory Compliance
- Budget & Resource Optimization
- Team Leadership
- Patient Experience