Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lissa Cherenfant

Orlando,FL

Summary

Dynamic and dedicated professional with extensive experience in customer service and teamwork at UNFI. Proven ability to enhance guest relations and maintain cleanliness standards, while effectively managing high-pressure situations. Skilled in point of sale operations and committed to delivering exceptional service, contributing to increased customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Server Assistant

1804 Caribbean Cuisine
05.2023 - 04.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Assisted with dining room set up prior to and after service period.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
  • Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
  • Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
  • Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
  • Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
  • Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.

Mental Health Technician

Care Center for Mental Health
02.2023 - 02.2025
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Guided patients in development of coping strategies, improving their ability to manage symptoms.
  • Improved patient safety with continuous observation and timely intervention.
  • Managed crisis situations effectively, ensuring safety of all involved.

Fueler

Atlanta International Airport
12.2021 - 11.2024
  • Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
  • Improved customer satisfaction by providing professional service during aircraft fueling operations.
  • Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.
  • Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
  • Ensured regulatory compliance by adhering to safety guidelines during fuel handling operations.
  • Achieved zero accidents or injuries through adherence to strict safety standards during all aspects of the refueling process.
  • Reduced downtime for refueling through effective scheduling and coordination with operators.
  • Complied with all federal, state, municipal and airport authority requirements to maintain safe working conditions.
  • Fueled tractors and trailers to eliminate spills and safety hazards.
  • Performed fueling and de-fueling operations for over Number aircraft in commercial airport environment.
  • Performed routine maintenance on refueling equipment, minimizing unexpected breakdowns or delays.
  • Actively participated in emergency response drills, enhancing overall preparedness for potential incidents.
  • Operated and drove Type commercial vehicles safely and efficiently.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked tools and equipment to prevent accidents and injuries.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Documented all work performed on vehicles and added to company system for reference.

Assistant Manager

UNFI, United Natural Foods
12.2021 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Conducted performance evaluations and provided constructive feedback to employees.

Patient Care Technician

Adventist Health System
12.2018 - 11.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.

Customer Service Representative

AdventHealth
06.2017 - 11.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Medical Assistant -

Valencia College
Orlando, FL
02.2015

High School Diploma - 12grade

CI Gibson Sr High School
Nassau Bahamas
05.2013

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Customer service
  • Cleanliness standards
  • Responsible and trustworthy
  • Hospitality service expertise
  • Safe food handling
  • Heavy lifting
  • Flexible schedule
  • Service prioritization
  • Guest relations management
  • Food safety
  • Basic math
  • Point of sale operation
  • POS system operation
  • Performance improvement
  • Table setting
  • Dining area maintenance
  • Kitchen communication
  • Tabs and food running
  • Food safety practices
  • Point of sale (POS) system operations
  • Check payment processing
  • Dining customer service
  • Time management
  • Clear communication
  • Team leadership
  • Customer relations
  • Cleaning
  • Decision-making
  • Wait staff support

Languages

English
Full Professional

Timeline

Server Assistant

1804 Caribbean Cuisine
05.2023 - 04.2025

Mental Health Technician

Care Center for Mental Health
02.2023 - 02.2025

Fueler

Atlanta International Airport
12.2021 - 11.2024

Assistant Manager

UNFI, United Natural Foods
12.2021 - 11.2023

Patient Care Technician

Adventist Health System
12.2018 - 11.2021

Customer Service Representative

AdventHealth
06.2017 - 11.2019

Medical Assistant -

Valencia College

High School Diploma - 12grade

CI Gibson Sr High School

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Lissa Cherenfant