Lissa Fish
Summary
Dynamic ER Relief Charge Nurse with a proven track record at BayCare, Winter Haven Hospital, showcasing exceptional skills in HIPAA compliance and teamwork. Elevated nursing staff competency and patient care quality through innovative training and effective care coordination. Demonstrated reliability and clinical judgment, contributing to improved patient outcomes and satisfaction.
Healthcare professional with extensive experience in nursing leadership and patient management. Known for collaborative team efforts and achieving outstanding patient care results. Reliable and adaptable, with focus on effective communication and problem-solving skills.
Knowledgeable RN with strong background in nursing leadership and patient care coordination. Successfully managed diverse patient populations and demonstrated excellence in emergency response and critical care. Proven ability to lead teams and adapt to dynamic healthcare environments.
Overview
17
17
years of professional experience
Work History
ER Relief Charge Nurse
BayCare, Winter Haven Hospital
01.2019 - Current
- Trained new nurses on hospital policies and procedures, patient care protocols, medical procedures and patient interventions.
- Enhanced patient care by effectively managing nursing staff and delegating responsibilities.
- Trained new nurses on hospital policies and procedures, patient care protocols, medical procedures and patient interventions.
- Increased nursing staff competency by providing ongoing education and mentoring on evidence-based practices.
- Facilitated safe discharges for patients by collaborating with case managers, social workers, and other healthcare professionals in developing comprehensive discharge plans.
- Maintained up-to-date knowledge of emerging trends in nursing practice by attending relevant conferences, workshops, and webinars to better support the professional development of fellow nurses.
- Reduced medication errors through thorough review of medication orders and close monitoring of administration procedures.
- Promoted a positive work environment through effective conflict resolution strategies and team-building activities among nursing staff members.
- Supported hospital accreditation efforts by ensuring adherence to established standards and best practices within the nursing department.
- Ensured compliance with regulatory standards, conducting regular audits of nursing documentation and practices.
- Collaborated with Quality Improvement teams on initiatives aimed at improving overall patient care processes within the facility.
- Developed strong relationships with physicians through open communication channels leading to improved collaboration in providing optimal patient care.
- Consistently evaluated clinical performance of nursing staff through regular observation and constructive feedback sessions, providing opportunities for growth and development.
- Optimized resource utilization by regularly assessing equipment needs and implementing cost-effective procurement strategies.
- Assisted with the onboarding process for new nursing staff, providing a thorough orientation to facility policies and procedures.
- Served as an advocate for patients'' rights and preferences, working closely with families to ensure their voices were heard during care planning discussions.
- Identified areas for improvement in nursing workflows through regular observation and feedback from staff members, implementing changes as needed to enhance efficiency.
- Participated in interdisciplinary rounds daily, fostering collaboration between healthcare providers for optimized patient outcomes.
- Managed staffing schedules efficiently to maintain optimal nurse-to-patient ratios, ensuring quality care delivery while minimizing overtime expenses.
- Streamlined communication between interdisciplinary teams, optimizing patient treatment plans and outcomes.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Registered Nurse, Emergency Department
BayCare, Winter Haven Hospital
02.2018 - Current
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Optimized patient flow within the Emergency Department by collaborating with charge nurses in coordinating bed assignments and discharges according to capacity constraints.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
- Educated family members and caregivers on patient care instructions.
- Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
- Prevented potential medication errors by diligently verifying orders, double-checking dosages, and administering medications according to established protocols.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient responses in electronic medical records.
- Participated in quality improvement initiatives aimed at enhancing the overall effectiveness and efficiency of emergency nursing care delivery within the department.
- Facilitated patient recovery with comprehensive post-treatment follow-up instructions.
- Supported department leadership in implementation of policy changes, leading to improved patient care standards.
- Ensured patient safety and reduced incidents of infection with strict adherence to hygiene protocols.
- Reduced stress and anxiety for patients and families by offering compassionate care and support.
- Participated in continuous education programs to stay updated with latest in emergency nursing practices.
- Conducted patient assessments to determine care priorities, improving treatment outcomes.
- Provided critical support in mass casualty incidents, demonstrating ability to perform under pressure.
- Coordinated with healthcare teams to ensure seamless patient transitions from emergency care to specialized departments.
- Maintained meticulous records of patient care, ensuring accuracy and compliance with regulations.
- Contributed to improvement of patient care procedures through feedback and participation in departmental meetings.
- Collaborated with interdisciplinary teams to plan and implement patient care strategies.
- Enhanced team morale and efficiency, leading by example and fostering supportive environment.
- Enhanced patient outcomes by delivering prompt and accurate care in life-threatening situations.
- Assisted in training and mentoring of new nursing staff, ensuring high standards of care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Administrator
Pediatric Health Choice
08.2017 - 02.2018
- Responsible for directing and coordinating all administrative and clinical activities for assigned service programs/facility.
- Works in collaboration with the Vice President of Clinical Services to ensure that the company is in compliance with State and Federal PPEC requirements.
- Collaborate with the Director of Nursing to facilitate admissions to the respective clinical areas.
- Oversees the development of the Plan of Treatment/Initial prescription, Protocol of Care, admission consent forms, assignment of nursing team and therapy needs.
- Ensures the establishment od child and family contact prior to admission, and provides a smooth transition by coordinating the child's admission with the DON, discharge planners, social workers, physicians, community resources and third party payors.
- Responsible for performance reviews to ensure on-going supervision and timely evaluations of employees assigned to respective clinical areas.
- Supervises the scheduling of staff members in relation to maintaining appropriate staffing patterns/requirements.
- Serves as the "liaison officer" for the local facility; assumes responsibility for public relations.
- Involved in Sales and Marketing to develop and implement a local strategic marketing plan that enumerates sales/revenue targets, managed care initiatives and program expansion plans.
- Secures, Maintains, and cultivates referrals for the out-patient day health center to meet or exceed company census objectives.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Director of Nursing
Pediatric Health Choice
05.2015 - 07.2017
- Responsible for overall case management of all children admitted for Center services, ensuring the quality, coordinating provision and safe delivery of a Center services.
- Responsible for establishing and maintaining a professional and harmonious relationship with physicians, nursing staff, PHC service departments and representatives from the medical/professional community and/or other health care agencies.
- Responsible for maintaining proper scheduling and nursing assignments based on Center needs.
- Collaborate with the Center administrator for admissions, transfers and discharge planning.
- Assist primary nurses with preparation of overall medical and nursing plans of care by establishing clinical objectives and measurable goals.
- Assist primary nurses with the development and implementation of family education services to increase the family's compliance and confidence in caring for their child.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
Clinical Supervisor
Lakeland Regional Medical Center
10.2012 - 10.2014
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Supervised staff nurses assigned to each area of the Emergency department.
- Lead and directed team of clinical personnel and support staff.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
Registered Nurse, Emergency Department
Lakeland Regional Medical Center
03.2008 - 10.2012
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Optimized patient flow within the Emergency Department by collaborating with charge nurses in coordinating bed assignments and discharges according to capacity constraints.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
- Educated family members and caregivers on patient care instructions.
- Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
- Prevented potential medication errors by diligently verifying orders, double-checking dosages, and administering medications according to established protocols.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Participated in continuous education programs to stay updated with latest in emergency nursing practices.
- Provided critical support in mass casualty incidents, demonstrating ability to perform under pressure.
- Administered emergency medications to stabilize patients, improving chances for recovery.
- Assisted in training and mentoring of new nursing staff, ensuring high standards of care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Associate of Science - Nursing
Polk State College
Winter Haven, FL12-2007
Skills
- HIPAA compliance
- Clinical judgment
- Medication administration
- Infection control
- Care coordination
- Discharge planning
- Unit operations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
ER Relief Charge Nurse
BayCare, Winter Haven Hospital
01.2019 - Current
Registered Nurse, Emergency Department
BayCare, Winter Haven Hospital
02.2018 - Current
Administrator
Pediatric Health Choice
08.2017 - 02.2018
Director of Nursing
Pediatric Health Choice
05.2015 - 07.2017
Clinical Supervisor
Lakeland Regional Medical Center
10.2012 - 10.2014
Registered Nurse, Emergency Department
Lakeland Regional Medical Center
03.2008 - 10.2012
Associate of Science - Nursing
Polk State College
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