Lissa Giosi

● Human Resource Generalist - Responsible for onboarding new employees, maintaining company records, tracking

bi-annual background and drug tests, assisting with payroll processes, and overseeing disciplinary matters

● Subcontractor Trucking Companies - Responsible for overseeing hiring, managing the onboarding process, and

ensuring continuity of insurance coverage

● Oversee hiring - including recruiting and job fairs

● Logistics - Scheduling and organization of merchandise pick up from multiple warehouse location

● Oversee any in home damages, repairs, and monetary payments

● Supervise teams on dock for timely and effective loadouts

● Managed 7-15 Delivery teams daily

● Fleet Management

● DOT - Oversight of DOT regulation - including managing Driver Medical cards and periodic DOT Audits

● Design/Build HRIS system utilizing Smartsheet

● Direct Account Manager - Mattress Firm - maintain specific contract requirements

● Oversee - Unemployment and Child Support

• Streamlined operations to improve Net Promoter Score for Customer In Home Satisfaction in the first year, improved by 25% hitting goal

● Account with Amazon - Prime drivers and van based in Taunton MA
● Onboarding - including HR hiring package, background checks, and drug testing
● Oversee HRIS system - file management
● Oversee yearly HR audits

● Oversee hiring of fleet drivers- including recruiting and job fairs

• Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Developed relationships with potential job candidates to promote effective communication throughout hiring processes.

● Design / Build delivery scheduling / Inventory program utilizing Smartsheet
● Island Ferry Scheduling - Steamship Authority
● Direct Account Manager for Mattress Firm and Bernie and Phyl’s Furniture for Island Delivery schedule
● Oversee any in home damages, repairs, and monetary payments
● Oversee hiring - including recruiting and job fairs
● Billing - Square along with internal record keeping
● Payroll and assisting accountant with company related records
● Acquisition Team - Merged White Glove Delivery of Sagamore MA with CCID in Jan 2024

● Maintained working relationship with 7 Real Estate Association Boards in various states
● Oversee and make authorized changes to the MLS software per board requests.
● Customer Service to all Association staff and members

● Managed Daily Operations of Membership based day spa
● Maintained company’s Human Resource Information System
● Demonstrated and exercised positive Guest Relations daily, Addressed and Resolved Guest Care and employee related issues,
● Processed Payroll utilizing online payroll company websites (ADP and Paychex)
● Coordinate all Recruitment, Hiring and Training/Development needs, effective leadership in maintaining performance guidelines

● Developed and executed new protocols to foster business growth, while ensuring the maintenance of established corporate procedure
● Inventory/Purchasing/Merchandising of retail items as back of house product
● Evaluated staff annually, Facilitated staff meetings on monthly basis including annual training need
● Invested outside time to research industry standards and practice to gain perspective in product knowledge and sales development
● Meet with and spoke at Massage Therapy Schools in Ventura and Santa Barbara counties to promote and recruitment of future employees
● Overseer of routine maintenance and cleaning of the facility including Corporate audit: Operations Standard Review
● Rehabilitation of under performing spas (Camarillo # 0033, Goleta # 0254, Santa Barbara #0146, Simi Valley #0425, Agoura Hills #0600)
● Assisted Regional Developer in Front Sales staff training at initial opening of the Spa (Westlake # 0405 Encino # 0556, Ventura # 0412, Bakersfield #1271)