LISSA HAWKSLEY

• Accomplishments: Effectively negotiated difficult situations between multiple levels of stakeholders, resulting in solution that all could agree with; successfully discovered and resolved problem affecting 15 teammates
• Duties: Research and analyze law and rule citations within regulatory inventories
• Work with Legal partners on analysis of Major Compliance Requirements
• Investigate and apply Major Compliance Requirement to relevant lines of business; concisely argue reasoning for applicability
• Communicate and negotiate with stakeholders on relevance and applicability of Major Compliance Requirement
• Serve as subject matter expert on all assigned regulations
• Effectively utilize ServiceNow and Excel for all of above

Compliance Specialist, Temporary | June 2021 - Present

• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
• Conduct regular reviews of staff-completed applications and contracts to ensure compliance
• Research and respond to questions from higher and lower staff regarding regulatory compliance
• Conduct gap analyses, and create & implement policies and procedures to overcome gaps
• Assist in implementation of audit processes to ensure compliance with federal, state, and county regulations as well as program guidelines
• Respond to external requests for information, particularly governmental compliance counterparts

Reimbursement Specialist, Temporary | March 2021 - May 2021

• Mastery of all policies and procedures to ensure compliance and successful reimbursement
• Followed up on denied and unpaid claims to resolve problems and obtain payments.
• Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
• Creation of reimbursement request, and ensure that request and corresponding application and contracts are compliant with state and federal regulations
• In cases where not compliant, issue corrective documents to contract signers
• Work with NCHFA counterparts when issues arise
• Create reports to ensure on target for goals

Salesforce Specialist, Temporary | December 2020 - February 2021

• Research, review, and submit reimbursement claims utilizing attention-to-detail
• Develop account relationships with both applicant and landlord, so as to liaise agreement
• Utilize Salesforce and Excel to effectively track applications and related metrics
• Handles high volume urgency incoming and outgoing calls to and from borrowers to offer or discuss active workout alternatives to solve delinquencies
• Identifies high risk assets that should be written off
• Manage expectations for process and disbursement of funds

• Developed first employee handbook outlining clear policies and procedures around interviewing, hiring, onboarding, and termination; ensured compliance with all ADA regulations
• Collaborated with Accounting staff to review and update all job descriptions and outline salary band requirements to ensure consistency across specific roles
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Oversaw monthly payroll; use Excel to accurately track and report hours, pay, and withholdings for 20+ employees
• Interview, hire, and on-board new employees (both full- and part-time) alongside Co-Manager
• Demonstrated discretion and confidentiality in all circumstances
• Led efforts to identify and launch new POS system that would automate accounting and reporting processes; interviewed vendors and evaluated platforms to maximize