Lissa Hernandez
Tampa,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
Trinity Construction Management
07.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed company's requests for statements, ordering additional checks, and updating company's personal information in database.
- Processed Change Orders, Submittals, RFI's and assist with closeouts of projects
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
Project Manager
Olympus Designs Group
10.2020 - 06.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed appointments and meetings with small businesses, lenders and investors to grow business knowledge and network of the company.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Planning Technician
Collier County Board Of County Commissioners
04.2017 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Processed permits for Growth Management Department
Education
Associate of Science - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL07.2025
GED -
Hialeah Gardens Senior High School
Hialeah Gardens, FL05.2016
Skills
- Business Development
- Policy Development and Implementation
- Sales Expertise
- Cash Management
- Risk Management
- Client Inquiry Management
- Good Telephone Etiquette
- Critical Thinking
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
Trinity Construction Management
07.2022 - Current
Project Manager
Olympus Designs Group
10.2020 - 06.2022
Planning Technician
Collier County Board Of County Commissioners
04.2017 - 10.2020
Associate of Science - Business Administration And Management
Florida SouthWestern State College
GED -
Hialeah Gardens Senior High School
- CNP - Certified Notary Public
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