LISSA KURTZ
Summary
- Accomplished HR and Project Management Expert specializing in human resources transformation, change management, and process improvement. Proven ability to drive efficiency and innovation, as evidenced by:
- HRIS Implementation: Successfully unified seven organizations under a single HRIS platform, enhancing operational efficiency for over 6,000 global users. Delivered the project three months ahead of schedule and 28% under budget.
- Benefits Optimization: Restructured the employee benefits package, achieving a 22% reduction in costs while maintaining competitive offerings. Now seeking a Project Manager role to apply my empathetic leadership, strategic planning, and expertise in business process optimization. Committed to delivering impactful workforce solutions and driving organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Program Manager
MA & SF Foundation
04.2023 - 06.2025
- Championed and executed HR Transformation, including career pathing design and skill mapping to identify gaps and incorporate industry trends.
- Orchestrated the comprehensive restructuring of the benefits package, which included the successful negotiation of cost-effective health, dental, and vision plans, saving 22% in employee costs.
- Led the creation of a modernized HRIS, improving data accuracy and accessibility for recruiting, benefits, onboarding, and payroll.
HR Program Manager
Rite Aid
10.2021 - 04.2023
- Facilitated training sessions for employees on LMS for career development, leading to a 52% increase in user adoption during HR transformation.
- Spearheaded 19 high-profile projects to successful delivery, enriching client satisfaction by 62%.
- Drove completion of HR initiatives, creating a new Shared Services team and ticketing system to support 50 thousand employees for Time and Attendance, expanding employee support by 26%.
HR Program Manager
GP Financial Services
06.2020 - 10.2021
- Strategically integrated and maintained all tools and resources into core HR routines, achieving 100% adoption and unification.
- Collaborated & liaised on projects with cross-functional teams, including IT Business Operations, Payroll, Finance, and business managers to execute surveys for enterprise skill mapping.
- Launched design, configuration, and administration of data & modules, including Compensation, Benefits, Time Tracking, Absence Management, Reporting, Onboarding, Performance Management.
Project Consultant
Discover Card
12.2019 - 04.2020
- Directed four penetrating high-level business process improvement changes that escalated efficiency by 43%.
- Developed project plans, communication matrix, change management strategies and budgets for program delivery, increasing department satisfaction rate by 25%.
Project Manager
ADP
08.2019 - 11.2019
- Established hiring of a ten-person global Oracle integration team to support new products, producing an additional 48% in revenue.
- Standardized demos for stakeholders and external customers to ensure readiness for a new product rollout out expanding client preparedness by 33%.
Global Program Manager
Oerlikon
08.2017 - 06.2019
- Directed creation of HRIS and merger of seven companies, completed in three months ahead of schedule and 28% under budget, enhancing system capabilities for over 6 thousand users globally.
- Facilitated user acceptance testing and training sessions with 120 key stakeholders by ensuring a successful deployment of career pathing and compensation plans.
- Conducted an organizational success approach to onboard 6k employees in three countries.
HR Project Consultant
ACT CRM
01.2017 - 05.2017
- Exceeded DE&I milestones ahead of schedule by creating a strategic roadmap for Stakeholder Engagement Skills Mapping, two years as chair.
- Interpret internal/external KPIs, business challenges, industry environment, and KPIs recommended courses of action, and best practices improving products, processes, or services.
- Mentor and coach leaders across the organization in change management best practices, emphasizing emotional intelligence and adaptive leadership.
Project Manager
Discover Card
11.2015 - 12.2016
- Deployed and led all lean activities to produce significant cost and resource savings through productivity, waste reduction, and increasing PMO project completion by 26%.
Project Manager
Northwestern Mutual
06.2014 - 10.2015
- Acted as liaison between nine business areas and IT to design a Multicultural Market strategy.
- Led project planning and execution of a new ERP system, integrating over two regional locations, decreasing client lag response time by 40%.
Project Manager
Abbvie
03.2014 - 06.2014
- Successfully separated and migrated all servers and applications for Abbott.com data and AbbVie.net.
- Orchestrated efforts for schemas and scripts with third-party vendors, technical contacts, and application owners for all migrations.
HR Project Manager
Walgreens
12.2012 - 01.2014
- Implemented OSHA System for 250,000 employees for safety and G/L.
- Launched an Executive Level DE&I Council, deploying a 2-day course for more than 50 executives.
Project Manager
Quill/Staples
12.2011 - 11.2012
- With a team of nine, designed, documented, and rolled out a process on multiple websites for Quill and Staples' eCommerce platform to expand the product line by one million items.
- Executed smooth integration of three company-wide websites, reducing system redundancies by 40% and improving operations efficiency.
- Led change initiatives resulting in $1.5 million in new sales in the first 3 months.
Skills
- HR Transformations
- Mergers & Acquisitions
- Change Management
- Transformations
- Leadership
- Implementations
- Project Management Methodologies
- Stakeholder engagement
Industry Expertise
- Training Facilitation, Competency Modeling, Change Management, Job Analysis, Program Management, Process Mapping, Skill Mapping, Gap Analysis, Survey Design, Technical Leadership
- Change Assessment, Prosci Methodologies, Stakeholder Engagement, KPIs, Statistics
- Change Expert
Additional Experience
- Microsoft Office Suite (Excel, Word, PPT, MS Project), Visio, Kronos, UKG / Ultipro, Workday HCM
- Paychex, Dayforce, Power Bi, ClickUp, ADP WFN HCM, Paylocity, UAT, Survey Design, HRIS
- CRM, EDI, Jira, ERP, Smartsheet
Certification
Getting to the Heart of Technical Support, PC Technical Institute
Websites
Timeline
HR Program Manager
MA & SF Foundation
04.2023 - 06.2025
HR Program Manager
Rite Aid
10.2021 - 04.2023
HR Program Manager
GP Financial Services
06.2020 - 10.2021
Project Consultant
Discover Card
12.2019 - 04.2020
Project Manager
ADP
08.2019 - 11.2019
Global Program Manager
Oerlikon
08.2017 - 06.2019
HR Project Consultant
ACT CRM
01.2017 - 05.2017
Project Manager
Discover Card
11.2015 - 12.2016
Project Manager
Northwestern Mutual
06.2014 - 10.2015
Project Manager
Abbvie
03.2014 - 06.2014
HR Project Manager
Walgreens
12.2012 - 01.2014
Project Manager
Quill/Staples
12.2011 - 11.2012
Similar Profiles
Tiffany TolliverTiffany Tolliver
Assistant Manager at Providence Foundation Of SfAssistant Manager at Providence Foundation Of Sf
Gwendolyn BrownGwendolyn Brown
Co-Executive Director at SF Black Wall Street FoundationCo-Executive Director at SF Black Wall Street Foundation
Kaynat BanaKaynat Bana
Kindergarten Teacher at Foundation Public School Elementary SFKindergarten Teacher at Foundation Public School Elementary SF
Mohammed Faiyaz Mohammed Faiyaz null
HR Program Manager at Walmart - Randstad EnterpriseHR Program Manager at Walmart - Randstad Enterprise
Joycee KhannaJoycee Khanna
HR Program Manager at AmazonHR Program Manager at Amazon