Lissa Liana Silva
Pawtucket
Summary
Dynamic Service Manager with a proven track record at Morabeza Cleaning Services, excelling in client relations and operational efficiency. Skilled in problem-solving and proficient in Microsoft Office, I effectively coordinate teams and manage multiple priorities, ensuring exceptional service delivery and customer satisfaction in fast-paced environments. Bilingual in English and Portuguese.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Morabeza Cleaning Services
01.2020 - Current
- Primary client liaison, managing inquiries, appointment scheduling, and service updates.
- Maintain accurate operational, financial, and client records to support workflow efficiency.
- Coordinate employee schedules, inventory, and quality checks to ensure smooth service delivery.
- Resolve customer needs quickly with excellent communication and problem-solving.
- Handle multiple priorities in a fast-paced service environment.
Sales Associate
Alou Telecommunications
01.2018 - 01.2019
- Completed high-volume data entry and customer account management using CRM tools.
- Delivered customer support via phone, email, and in person with professionalism.
- Ensured accurate documentation and record maintenance.
- Assisted clients with service issues while maintaining strong communication.
Bank Teller
ITAU Bank
01.2015 - 01.2016
- Processed financial transactions with precision and confidentiality.
- Assisted customers with account inquiries in a high-traffic environment.
- Maintained accuracy in data entry and documentation.
- Demonstrated professionalism and strong customer service.
Education
Bachelor’s - Business Administration
Universidade de São Paulo
01.2019
Associate Degree - Business Administration
Atlantic Business School
01.2016
Skills
- Customer Service & Front‑Desk Operations
- Booking, Scheduling & Check‑In Support
- Microsoft Office (Excel, Word, Outlook)
- Documentation, Data Entry & Record Keeping
- Professional Phone & Email Communication
- Problem-Solving & Conflict Resolution
- Multitasking & Time Management
- Team Collaboration & Workflow Coordination
- Detail-Oriented & Organized
- Bilingual: English & Portuguese
Certification
- Customer Service & Communication Training
- Problem-Solving & Conflict Resolution Certification
- Time Management & Productivity Training
Languages
- Portuguese
- English
- Cape Verdean Creole
Timeline
Service Manager
Morabeza Cleaning Services
01.2020 - Current
Sales Associate
Alou Telecommunications
01.2018 - 01.2019
Bank Teller
ITAU Bank
01.2015 - 01.2016
Bachelor’s - Business Administration
Universidade de São Paulo
Associate Degree - Business Administration
Atlantic Business School