Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Lissa Locke

Longview,TX

Summary

Hardworking and reliable lady with strong ability in arts Offering screen printing & image designs and products. Highly organized, proactive and punctual with team-oriented mentality.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sales/Graphic Designer

Sassy B's Tees
DeBerry, TX
01.2016 - Current
  • Selected colors and themes while adding functionality to create new designs.
  • Directed advertisement, banner and signage projects from concept to final delivery.
  • Produced vector and animated graphics for portions of television broadcasts.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Fostered relationships with retail clients through effective communication, negotiation and collaboration.
  • Conceptualized original website design prototypes based on client requirements.
  • Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Developed standard agency settings for plotter and laser printers to speed production work.
  • Conferred with clients to determine requirements and layout designs.
  • Participated in user testing sessions to identify any potential issues with the design.
  • Proofread all material prior to submission ensuring accuracy of content.
  • Provided support on photo shoots related to the project's needs.
  • Produced projects for advertising and informational purposes.
  • Formatted print and web application designs for projects with varying specifications.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Created design concepts and sample layouts using knowledge of layout and design principles.
  • Prepared branding packages for point of sale displays, promotional materials and product packaging.
  • Reviewed final layouts, making improvements and suggestions as needed.
  • Produced promotional displays, packaging and marketing collateral for retail environments.
  • Submitted design ideas to plan projects with customers and managers.
  • Determined size and layout of copy material and selected styles and size of fonts.
  • Drafted comprehensive reports detailing all aspects of a graphic design project from conception to completion.
  • Oversaw product design, print design and marketing collateral from concept to completion.
  • Reviewed feedback from clients or other stakeholders on existing designs before making necessary modifications.
  • Drew and printed draft charts, illustrations and other artwork using specialized computer software and plotters.
  • Used digital camera to produce layout prints for clients.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Generated digital image files for use in digital and traditional printing.
  • Marked up, pasted and compiled final layouts for printer.
  • Contributed ideas to brainstorming sessions regarding new products or features.
  • Prepared instructions and guidance for workers assembling final layouts for printing.
  • Edited photographs for use in digital media platforms including web banners and social media posts.
  • Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
  • Liaised with printers to ensure accuracy of final prints.
  • Maintained company archive of collateral, previous project images or photos.
  • Created animations and interactive elements for websites, mobile applications, presentations and videos.
  • Researched competitive products and services to identify opportunities to improve customer experience through design changes.
  • Worked with customers to present mockups and collect information for adjustments.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Created personalized portfolio designs according to rigorous client specifications.
  • Researched graphics software to speed and improve job production.
  • Assisted in selecting colors, images, text style and layout for each project.
  • Consulted with clients to define design requirements and manage product development projects.
  • Developed layouts for product graphics, company collateral and web sites.
  • Keyed data and parameters into computer equipment to produce layouts and concept drawings for clients.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Owner

LBK Luxury Pools
Panola, TX
01.1993 - 01.2024
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Educated customers about available discounts, promotions, or special offers that may be applicable to them.
  • Reviewed customer account records to ensure accuracy of all data entered into the system.
  • Promoted available products and services to customers during service, account management and order calls.
  • Followed established guidelines while handling confidential information related to customer accounts.
  • Maintained accurate records of customer interactions and transactions.
  • Generated invoices for customers based on service plans and usage levels.
  • Actively monitored incoming calls, emails, chats for billing-related questions, inquiries from customers.
  • Performed data entry tasks related to customer accounts including updating account status and payment information.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided detailed information to customers about their accounts, including payment history and current balance due.
  • Responded promptly to all customer requests for assistance with billing matters.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.
  • Mentored junior team members and managed employee relationships.
  • Created customized solutions for unique billing problems that arose during customer interactions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Researched and resolved complex billing disputes in a timely manner.
  • Identified opportunities for improvement in existing processes related to billing operations.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided technical support when necessary for customers having difficulty understanding their bills or navigating the online payment portal.
  • Developed strategies to reduce delinquent payments and improve overall customer satisfaction.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Analyzed customer trends to identify areas where processes could be improved or streamlined.
  • Advised customers on how best to manage their accounts in order to avoid late fees or penalties.
  • Collaborated with other departments within the company to resolve billing discrepancies quickly and accurately.
  • Assisted customers with setting up new services or making changes to existing services.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Participated in training sessions designed to update employees on new policies and procedures related to billing services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Ran reports on overdue accounts as needed to inform management of outstanding balances due.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Processed payments received from customers by mail or online banking systems.
  • Supported sales team members to drive growth and development.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered products to customer locations on time.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Marshall High School
Marshall, TX
05-1994

Skills

  • Image Manipulation
  • Project Management Abilities
  • CSS
  • Digital Graphics
  • Graphic and Media Design
  • Production Layouts
  • Digital Imagery
  • Project Management
  • Visual Design
  • Complex Problem-Solving
  • Graphic Design
  • Stock Photography
  • Retail Operations Management
  • Deadline Adherence
  • Logo Creation
  • Image Editing
  • Account Management
  • Project Coordination
  • Advertising Understanding
  • Marketing Media
  • Image Sourcing
  • Staff Development
  • Production Management
  • Photography Background
  • Supplies Inventory
  • Formatting Understanding
  • Consumer Product Development
  • Sales Expertise

Affiliations

I love crafting and flexibilty. I have a grandson so I enjoy having time for him also. I am very well rounded, I've owned my own business since 1999 & opened another in 2002 with my final one in 2016. I love multi tasking and making people happy.

Accomplishments

  • I have thrown several fund raisers in our area in short period of times to help families & raised over $20,000 in 6 days for one. I love planning big events
  • I have owner my pool route and done the billing since 1994 & taken multiple time to learn quickbooks.

Certification

  • i have a Louisiana Pool builder license that I had to take a test and pass so that I can build pools there.
  • Pentair Equipment Training
  • BioGuard chemcial training

Languages

English
Professional

References

References available upon request.

Timeline

Sales/Graphic Designer

Sassy B's Tees
01.2016 - Current

Owner

LBK Luxury Pools
01.1993 - 01.2024

High School Diploma -

Marshall High School

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Lissa Locke