Lissa Ngaru
Harare,HARARE
Summary
Highly efficient administration personnel with a proven track record of enhancing office efficiency and team productivity through the implementation of innovative administrative processes and systems. Expert in managing executive schedules, coordinating corporate events, and handling sensitive information with the utmost discretion. With a demonstrated ability to increase customer satisfaction and stakeholder engagement, I am committed to leveraging my skills to ensure smooth operations and effective communication in my next role.
Overview
22
22
years of professional experience
Work History
Secretary & Administration Officer
Whiterack Enterprises
Harare, Harare
01.2013 - Current
- Coordinated schedules and appointments for executive staff at Whiterack Enterprises.
- Prepared and organized meeting materials for team discussions and presentations.
- Maintained filing systems to ensure easy access to company documents.
- Assisted in the preparation of reports and internal communications as needed.
- Supported project teams by scheduling meetings and tracking deadlines.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Assisted with special projects or tasks related to departmental functions upon request.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Filing Tax Returns
- Implemented process improvements to streamline administrative workflows.
PA TO CEO
Alex Stewart International Zimbabwe
Harare
03.2008 - 12.2012
- Managed executive schedules and coordinated meetings with internal and external stakeholders.
- Facilitated communication between the CEO and department heads to streamline operations.
- Prepared comprehensive reports and presentations for board meetings and strategic planning sessions.
- Organized travel arrangements, ensuring compliance with company policies and preferences.
- Maintained confidential files and handled sensitive information with discretion and professionalism.
- Assisted in project management by tracking deadlines and coordinating team efforts effectively.
- Collaborated with vendors to procure office supplies and services for the executive team.
- Managed special projects as assigned by the CEO in a timely manner.
- Drafted official correspondence on behalf of the CEO in accordance with company policies.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Created agendas for senior management meetings and took minutes during those meetings.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Provided support to other executives within the organization as required.
- Researched industry trends and developments to provide informed recommendations to the CEO.
- Organized events hosted by the CEO, including planning logistics and coordinating catering services.
- Streamlined processes related to onboarding new employees into executive positions.
- Reviewed contracts prior to signing on behalf of the company.
- Followed proper accounting and bookkeeping procedures to support audits.
Accounts Clerk
NASHUA
Harare
09.2006 - 02.2007
- Maintained accurate records of financial transactions.
- Performed month-end closing procedures, including journal entries and reconciliations.
- Handled daily cash transactions and maintained petty cash fund.
- Maintained accurate financial records using accounting software systems.
- Assisted in reconciling bank statements and resolving discrepancies.
- Managed vendor communications regarding billing inquiries and payment issues.
- Supported the preparation of financial statements and reports.
- Organized and filed financial documents for easy access and reference.
- Collaborated with team members to streamline accounting processes.
Receptionist
NASHUA
Harare
03.2003 - 08.2006
- Greeted visitors warmly and directed them to appropriate departments.
- Managed incoming calls, routing inquiries to relevant staff promptly.
- Scheduled appointments and maintained calendars for office personnel efficiently.
- Processed mail and packages, ensuring timely distribution throughout the office.
- Maintained a clean and organized reception area for a welcoming environment.
- Assisted with basic administrative tasks, supporting team operations daily.
- Coordinated office supply orders, managing inventory levels effectively.
- Updated daily log book with information about visitors entering the premises.
Education
Some College (No Degree) - Foundation Certificate in Accountancy
Southern Africa Association of Accountants
Harare, ZimbabweSome College (No Degree) - Secretarial And Administration Diploma
Pitman Qualifications
HarareSkills
- Office Administration
- Data Entry
- Spreadsheets
- Bookkeeping
- Travel arrangements
- Quickbooks
- Organising Meetings
- Filing Tax returns
- Phone coverage
- Communication skills
Languages
Shona
First Language
English
Proficient (C2)
C2
Timeline
Secretary & Administration Officer
Whiterack Enterprises
01.2013 - Current
PA TO CEO
Alex Stewart International Zimbabwe
03.2008 - 12.2012
Accounts Clerk
NASHUA
09.2006 - 02.2007
Receptionist
NASHUA
03.2003 - 08.2006
Some College (No Degree) - Foundation Certificate in Accountancy
Southern Africa Association of Accountants
Some College (No Degree) - Secretarial And Administration Diploma
Pitman Qualifications
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