Lissa Plazola
Littleton,CO
Overview
19
19
years of professional experience
Work History
Retail Merchandiser
Target
Greenwood Village, CO
10.2016 - Current
- Conducted regular audits of store inventories and restocked shelves as needed.
- Assisted customers in selecting appropriate merchandise for their needs.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Receptionist
Sky Divas OBGYN
Lone Tree, CO
02.2014 - 09.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated and recorded customer or client information to maintain accounts.
- Greeted visitors and provided them with assistance.
Retail Supervisor
Kmart, Sears Holding
Englewood, CO
02.2006 - 09.2016
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Managed inventory levels, reducing stock shortages and overages.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
Education
High School Diploma -
Littleton High
199 Littleton Blvd05-2006
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales data analysis
- Point of sale operation
- Product knowledge
- Merchandise restock
- Merchandising and display
- Heavy lifting
- Speed and efficiency
- Multitasking
- Stockroom maintenance
Timeline
Retail Merchandiser
Target
10.2016 - Current
Receptionist
Sky Divas OBGYN
02.2014 - 09.2016
Retail Supervisor
Kmart, Sears Holding
02.2006 - 09.2016
High School Diploma -
Littleton High