Lissa Pyles
Shelbyville,KY
Summary
Results-oriented business leader with more than 8 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple service delivery settings.
Overview
10
10
years of professional experience
Work History
Practice Manager
Banfield Animal Hospital
Louisville, Kentucky
10.2020 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Supervised team of 11 personnel.
- Consulted with healthcare professionals on business decisions.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Director of Compliance and Quality Improvement
Pillar
Crestwood, KY
08.2018 - 10.2020
- Created, managed and executed the agencies Quality Improvement plan utilizing PDCA model for accountability.
- Defined and developed policies and procedures for the agency, including annual review of policy and procedures.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Developed and conducted new hire trainings for documentation of services, CPR, sexual harassment, emergency disaster and ADP.
- Formulated detailed recommendations based on audit findings to support strategic planning.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk, including audits of employee personnel files including I9 records.
- Maintained current understanding of company standards and applicable legal requirements such as Michelle P, Supports for Community Living, and Medicaid regulations.
- Maintained effective working relationships with regulatory authorities, vendors and consumers.
- Prepared records and data for annual medicaid audits for 180 employee records and over 325 program participant records
- Enforced compliance with government regulations and company policies.
- Partnered with Human Resource director for employee relations investigations, terminations, and coaching.
- In the absence of the Executive Director perform the responsibilities of that position including oversight of 6 Senior level staff. Served as Interim ED for 9 months, actively participating in hiring efforts.
- Participate in annual review of self funded healthcare plans for employees with insurance broker.
Compliance Manager
Pillar
Crestwood, KY
11.2015 - 08.2018
- Developed improvement and corrective action plans to bring operations in line with requirements
- Helped create training programs to handle system-wide issues and maintain compliance
- Reviewed audit and monitoring reports related to consumer and client activities
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations
- Implemented company compliance programs by researching changes in Michelle P and SCL legislation, maintaining company policy documentation, and educating personnel on compliance policies
- Prepared documentation and records for upcoming audits and inspections
- Lead implementation of agencies electronic record system, created a project management timeline and identified key staff members to coordinate implementation. Six months after full implementation the agency switched to paperless documentation, electronic appointment tracking, and electronic compliance files
Compliance Coordinator
Pillar
Crestwood, KY
10.2014 - 11.2015
- Compiled internal information for compliance audit by reviewing company policy documentation, noncompliance reports, and maintained paper records for 75 medicaid waiver participants.
- Prepared documentation and records for upcoming audits and inspections. Created audit tracking spreadsheets and communication tracking for external documentation requests.
- Provided onsite compliance to day program managers in regards to Incident reporting, daily documentation, billing, and client engagement.
Direct Support Professional
Pillar
Crestwood, KY
12.2013 - 10.2014
- Administered medication as directed by physician
- Developed rapport to create safe and trusting environment for care
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Supervised daily activities and provided assistance when needed
Correctional Officer
Kentucky Department Of Corrections
LaGrange, KY
07.2012 - 12.2013
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Maintained custody and control of 60-120 inmates housed in minimum and medium security units.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Education
Bachelor of Science - Business Administration
Sullivan University
Louisville, KY12.2017
Associate of Science - Business Administration And Management
Sullivan University
Louisville, KY03.2016
Skills
- Networking and Partnership Development
- Employee Relations
- Employee Orientation
- Policy Interpretation
- Decision Making
- Policy and Procedure Writing
- Procedure Compliance
- Human Resources Management Systems
- In-Person and Telephone Interviewing
- Project Management
- Benefits Administration
- Contract Negotiation
- Personnel Management
- Employee Motivation and Performance
Timeline
Practice Manager
Banfield Animal Hospital
10.2020 - Current
Director of Compliance and Quality Improvement
Pillar
08.2018 - 10.2020
Compliance Manager
Pillar
11.2015 - 08.2018
Compliance Coordinator
Pillar
10.2014 - 11.2015
Direct Support Professional
Pillar
12.2013 - 10.2014
Correctional Officer
Kentucky Department Of Corrections
07.2012 - 12.2013
Bachelor of Science - Business Administration
Sullivan University
Associate of Science - Business Administration And Management
Sullivan University